This guide shows you how to find, download, and receive your invoices by email. You’ll also learn how to add your VAT number and understand what’s included on your invoices, like charges or credits when plans or users change.
Viewing and Downloading Invoices
If you're responsible for handling billing, here’s how you can access your invoices:
Who Can See Invoices?
Only users with the Admin role on your Marker.io account can view invoices. If you're an Admin, you're good to go!
When Are Invoices Available?
Invoices might take up to two hours to process after any billing changes. So, if you’ve made adjustments, give it a couple of hours before expecting to see the updated invoice.
Steps to View Your Invoices
If you’re an Admin, here’s how to find your past invoices:
Head over to your Marker.io dashboard.
Go to Workspace Settings and then click on Billing.
Under Invoices, you’ll see a list of all your past invoices.
If needed, you can download any invoice from this list.
Tip: Want to jump straight to your billing settings? Click here for a direct link!
Adding or Updating Your VAT Number
If your VAT number doesn’t show on your invoices, you can add it to your billing details.
Go to your Billing Settings.
Under Billing Details, click Edit.
In the pop-up window, enter your VAT number.
Click Save.
Important notes:
Your VAT number will appear only on future invoices.
We can’t update past invoices.
Please make sure your VAT number is added at least 10 days before your next invoice date so it’s included in time.
Task | Where to Go | Applies To |
Add VAT number | Future invoices only | |
Edit past invoice | Not possible | — |
Add VAT before next invoice | At least 10 days in advance | — |
How to Receive Invoices by Email
If you'd prefer to get invoices delivered straight to your inbox, you can set that up easily:
Go to Workspace Settings > Billing > Billing Details.
Under Invoicing Options, activate the Invoice by Email feature.
Enter the email address where you want invoices sent.
Now, all future invoices will be automatically sent to the email you specified.
Understanding Your Marker.io Invoice
If you’ve made changes to your plan or the number of users, here’s a breakdown of what you can expect to see on your invoice:
Plan Changes
If you upgrade or downgrade your plan, the change is reflected immediately in your billing. You’ll be charged or credited accordingly.
User Modifications Within the Same Plan
Whether you add or remove users, Marker.io charges you based on your actual usage using a process called proration. Here’s how it works:
Yearly Plans:
Adding users: Charges are added on the first day of the next calendar month.
Removing users: Your account is credited for the remaining time.
Monthly Plans:
Adding users: Charges appear on your next billing date.
Removing users: You’ll receive a credit.
All these adjustments, including unused time or remaining credits, will be clearly detailed in your invoice.
💡 Pro Tip: If you remove one user and add another quickly, you may not see any immediate billing changes as the balance evens out.
Need Help?
If you have any questions, comments, or corrections, chat with us at the bottom right of our web pages.