How to Report an Issue or Bug | Marker.io Help Center

If you're facing an issue with Marker.io or need to report a bug, follow these simple steps to resolve the problem or get help from our support team.

Before Reporting an Issue: Quick Fixes to Try First

Sometimes the solution is simpler than you think! Try these basic troubleshooting steps first, as they often resolve many common issues:

Close Unnecessary Applications: Running multiple applications can slow things down. Close any apps you’re not using.
Clear Your Browser Cache and Cookies: Often fixes loading and website errors. Note: This will log you out of most sites. Learn how to clear your cache.
Disable Browser Extensions: Extensions can interfere with how Marker.io works. Temporarily disable them and see if the issue is resolved.
Reinstall the Marker.io Browser Extension: If the issue is with the Marker.io extension, try removing it and reinstalling it. How to reinstall.
Use Incognito/Private Browsing Mode: Incognito mode often helps by disabling extensions and using a fresh cache.
Update Your Browser: Make sure your browser is the latest version to avoid compatibility issues.
Update Your Operating System: An outdated OS can lead to unexpected problems. Keep it up to date.
Restart Your Computer: A quick restart can resolve many minor glitches.
Try a Different Browser or Device: Test the issue in another browser or on a different device to see if it’s platform-specific.
Check with Your Team: Ask if others on your team are experiencing the same issue. It can help identify if the problem is isolated or widespread.

If these steps don’t fix the problem, it’s time to report the issue.

If troubleshooting didn't help, follow these steps to report the issue:

Copy the Bug Report Template: Use the template below to structure your report.
Provide Clear Information: The more detail you give, the easier it is for our team to identify and resolve the issue.
Send Your Report: Email the completed template to support@marker.io or paste it into the chat window (bottom-right of any Marker.io page).

Subject: Issue with Marker.io - [Brief Description]

Bug Description: Clearly describe what went wrong.

Steps to Reproduce:

Expected Result: What did you expect to happen?

Actual Result: What actually happened?

Attachments: Include screenshots, videos, or other files that show the issue.

Priority: How urgent is this issue? Describe the impact it has on your work.

Environment Information: Visit What’s My Browser, click the green copy button, and paste the link here.

Console and Network Logs (Optional):

Date and Time: When did the issue occur? (Include date and time.)

User Account: Your username or account email (if relevant).

For urgent support, use the chat at the bottom right of our web pages. Our team is ready to help!