Here we will address the most common queries we receive about our Browser Extensions.

FAQs

How do I change the shortcut key for a browser extension?

How can I capture a screenshot of the entire webpage?

How can I capture a screenshot outside of my browser viewport?

How do I update my Marker.io Browser Extension?

How do I remove the widget from my website with the Browser Extension?

I'm unable to capture screenshots on certain pages

The browser extension is not working.

What permissions are required to enable the browser extension?


How do I change the shortcut key for a browser extension?

The default shortcut keys for our browser extensions are:

  • ⌘ + U on Mac

  • ALT + U on Windows and Linux

The shortcut keys can be easily changed.

How do I assign a shortcut to a Chrome extension?

  • In the top right corner of Google Chrome, click the 3-dot expansion menu

  • Expand the More Tools menu > Extensions

  • On the left menu, click Keyboard Shortcuts (Alternatively, navigate to: chrome://extensions/shortcuts)

  • Scroll to the extension of interest and choose a combination of keys with either “Ctrl” or “Ctrl + Shift” and any available key

How do I add a shortcut to an extension in Firefox?

  • Click the menu button.

  • Click Add-ons and Themes and select Extensions.

  • Click the Tools for all add-ons cogwheel.

    manage extensions

  • Click Manage Extension Shortcuts in the menu.

  • Edit the shortcut options for the marker.io extension.


How can I capture a screenshot of the entire webpage?

Note: This feature currently works for members only.

With our Capture entire page option, you can capture the entire content of a webpage in a single screenshot. It's useful when you have a long page and want to detail a lot of feedback before submitting it.

  • Click the browser extension.

  • Click the Capture entire page capture button in the lower menu (you can also press the e key on your keyboard)

The entire page capture method might not work on all pages.

  • Color-rich web pages: When creating a screenshot from a color-rich web page, your computer's memory can max out. If that is the case, try to capture a web page with a smaller color palette, hence reducing the screenshot size & weight.

  • Pages with a non-scrollable main<body> : If the main body of your website cannot be scrolled, the entire page capture won't work. If you're the webmaster of the website, fix the HTML by ensuring that the body is scrollable.

  • Unauthorized pages: These kinds of pages do not allow any form of capture, including the entire page capture method.


How can I capture a screenshot outside of my browser viewport?

Note: This feature currently works for members only.

With Desktop capture, you can capture anything outside of the active tab. It's perfect to draw attention to code in the developer tools or the URL address bar.

  • Click the browser extension

  • Click the Desktop capture button in the lower blue menu (you can also hit the d key on your keyboard)



How do I update my Marker.io Browser Extension?

While most browsers update their extension automatically, it may be a good idea to perform a manual update from time to time.

Update Chrome extensions

  • Click the 3 dots

  • More tools > Select "Extensions"

  • Turn on developer mode on the upper left.

  • Select "Update"

Update Firefox extensions

  • Menu button

  • Add-ons and Themes and select Extensions.

  • Click the gear icon. Select Update Add-ons Automatically.

Update Microsoft Edge extensions

  • Click the three-dotted icon.

  • Select Extensions from the menu.

  • Manage Extensions

  • Toggle the Developer mode button.

  • Click on the Update button.


How do I remove the widget from my website with the Browser Extension?

To disable the widget on a website that is using the browser extension, navigate to:

Destination > Widget > Installation.

Here you can either switch off "Activate the widget via extension on your website " or remove the website from the list of websites.


I'm unable to capture screenshots on certain pages

It is not possible to capture screenshots on these types of pages:

  • Blank tabs with no URL (e.g. welcome browser tab)

  • Chrome Web Store webpages

  • Internal browser pages starting with this web address chrome://

Visit another valid URL and try capturing a new screenshot.

If you cannot capture a page type not listed above, ensure that your website allows external iframes to be loaded. If that's not the case, update your Content Security Policy to allow Marker.io to be loaded by following this guide


The browser extension is not working.

Basic helpful steps

  • Restart your computer. Often all you need for an instant boost is a simple reboot!

  • Update your computer

  • Update your browser

  • Update your browser extensions

  • Reinstall and pin the Marker.io extension

Advanced steps

If If the above does not help, try these more technical steps

  • Enable Cookies. Many websites require that cookies are enabled to function correctly. Check out this article for guidance.

  • Disable unnecessary browser extensions. If you don't use 'em remove 'em.

  • Clear your Cache, Cookies, and History.

  • Set "This can read and change site data" to "on all sites."

    • Right-click the extension

    • This can read and change sites data

    • On all sites

Still, having issues?

Collect a copy of your extension background page, complete browser details, and send them to us. We will do our best to diagnose your issue.

Step 1: How to access your extension background page.

  • Right-click the Marker.io extension.

  • Manage Extension.

  • Switch on Developer mode

  • Inspect views > background.html

  • Grab a screenshot and submit it to us on chat.

Step 2: Collect your browser details.

We will get back to you asap!


What permissions are required to enable the browser extension?

For the Marker.io browser extension to work, the extension needs to communicate with the browser API. Therefore, users need to grant some permissions.

Read and change all your data on the websites that you visit

We need this permission to be able to capture the content of your webpage when you trigger the extension and capture a screenshot. We also need that permission to display our capture interface directly inside your website tabs and to retrieve information like the page URL, browser & OS version, etc.

How does it work?
When you load a new page, we inject a script in case you’ll want to trigger our extension, we do not interact with the content at this point. We do not read the content. When you capture your screen, the information of the content is not transmitted through our servers yet. Everything remains local. When you submit your feedback, we transmitted it through our servers and forward the information to your connected integrations.

Display notifications

Marker uses notifications to offer you the best experience when working in the background, for example, to keep you informed of the progress of creating feedback.

Communicate with cooperating websites / native applications

The extension needs to cooperate with our servers on https://marker.io. This is the only website we use to cooperate with.

Capture content of your screen

Since we introduced the Desktop capture that allows you to capture elements outside of your browser, we need to be able to capture anything that is on your screen.

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