If you’re here, you probably need some help with the Marker.io browser extensions. Whether it’s setting up shortcuts, capturing screenshots, or troubleshooting, we’ve got you covered. Let’s dive into the most common questions and step-by-step instructions for getting the best out of Marker.io.

Taking a Full-Page Screenshot

Note: This feature is available for members.

If you need to capture an entire webpage from top to bottom, here’s how:

Click the Marker.io extension icon in your browser.
Select Capture entire page (or just press the "e" key).
The extension will try to grab the entire webpage in one go.

Note: This might not work on every page. Here are some known issues:

High-color websites: Capturing large, colorful pages can overload your computer’s memory.
Non-scrollable websites: If the webpage body isn’t scrollable, full-page capture won’t work.
Restricted pages: Some sites block any kind of capture, including full-page.

Capture a screenshot outside the browser viewport.

Note: This feature is available for members.

Need to capture something outside the browser? You can do that with the Desktop Capture feature:

Click the Marker.io extension icon.
Select Desktop capture from the menu (or press the "d" key).
You can now screenshot areas like your URL bar, developer tools, or anything else outside the browser window.

Updating the Marker.io Browser Extension

Browser extensions usually update automatically, but it’s a good idea to manually check for updates sometimes.

For Chrome:

Click the three-dot menu.
Go to More tools > Extensions.
Enable Developer mode at the top-right.
Click Update to refresh all your extensions.

For Firefox:

Open the menu and go to Add-ons and Themes > Extensions.
Click the gear icon and select Update Add-ons Automatically.

For Microsoft Edge:

Click the three-dot menu and select Extensions.
Enable Developer mode.
Click Update.

Remove the widget from my website.

If you want to hide the Marker.io widget from showing on your website:

Go to your Project Settings > Widget > Installation.
Toggle off the Show widget on my website option.

Troubleshooting: Can’t Capture Screenshots?

There are certain pages where screenshots just don’t work:

Blank pages (no URL): Like a new tab or welcome screen.
Chrome Web Store: Screenshots aren’t allowed here.
Internal browser pages: Pages that start with chrome:// (e.g., settings).

If your screenshot isn’t working on other pages, check that your site allows external iframes. If needed, you can update your Content Security Policy to allow Marker.io. Here’s a guide to help with that.

The extension is not working.

Try these basic fixes first:

Restart your computer. This often does the trick!
Update your operating system.
Make sure your browser is up-to-date.
Update the Marker.io extension.
Reinstall the extension and pin it to your browser for easy access.

Advanced Troubleshooting:

Enable Cookies: Some websites won’t function properly if cookies are disabled. Here’s how to enable them.
Disable other browser extensions: Conflicts can happen, so remove any unnecessary extensions.
Clear your Cache, Cookies, and History.
Allow Marker.io to read and change site data: Right-click the extension icon, select This can read and change site data, and choose On all sites.

If you’re still having trouble, collect your extension’s background page and browser details and send them to us. Here’s how:

Access the extension background page:
- Right-click the Marker.io extension icon and choose Manage Extension.
- Enable Developer mode.
- Click Inspect views > background.html.
- Take a screenshot and share it with us in the chat.
Get your browser details:
- Visit whatismybrowser.com.
- Click Copy URL to clipboard and share that link with us in chat.

We’ll do our best to sort things out quickly!

Understanding Permissions Needed by the Extension

For Marker.io to work properly, we need to ask for a few permissions:

Read and change data on websites: This allows us to capture screenshots, display the capture tool, and gather necessary info like page URLs.
Display notifications: We’ll notify you when your issue report is in progress or finished.
Communicate with Marker.io servers: The extension connects with our website to handle your reports.
Screen capture: If you want to screenshot anything outside your browser, we need permission to capture your full desktop.
Capture extra info (session replays, console logs, etc.): If enabled, these features help you collect detailed reports.

Capture advanced information.

If you'd like to collect session replay videos, console logs, and network requests, please make sure that you choose to show the widget on the website you want to collect issues from.

Here we go through a short example using the browser extension with the widget enabled.

Ensure that my team reports issues to the correct Marker.io project.

When reporting via our browser extension, ensure reporters select the right Marker.io project. The extension will always default back to the last project you reported to. A good way around this is to inject the JavaScript widget locally and always use that to report instead. Below, I go through the entire process of how to set that up.

Can I add the extension in incognito mode?

Google Chrome does not permit extensions to run in Incognito mode by default for privacy reasons. However, you can manually enable specific extensions to work in Incognito mode. Here's how to enable the Marker.io extension to run in Incognito mode:

Install the Marker.io Extension:
- If you haven't already, first install the Marker.io extension from the Chrome Web Store.
Access Extensions Page:
- Click on the three vertical dots (menu) on the top right corner of your Chrome browser.
- Hover over "More tools" in the dropdown menu.
- Click on "Extensions" from the side menu that appears.
Locate the Marker.io Extension:
- On the Extensions page, find the Marker.io extension from the list of installed extensions.
Enable Incognito Mode for the Extension:
- Below the description of the Marker.io extension, you'll see a "Details" button. Click on it.
- Scroll down until you see the "Allow in incognito" option. Toggle the switch to turn it on.
Use in Incognito Mode:
- Now, when you open a new Incognito window (Ctrl + Shift + N), the Marker.io extension should be available and active.