Sometimes, integration issues can occur with Marker.io. If you're having trouble with your integration, follow this step-by-step guide to resolve the issue quickly.
1. Preparation Steps Before Resyncing
Sometimes, simple preparation steps can resolve issues before you even need to resync:
Restart your computer.
Clear your browser’s cache.
Make sure you are logged into the correct integration account.
These steps ensure a smoother connection between Marker.io and your integration.
2. Resync Your Integration Account
To fix most integration problems, the next step is to resync your integration account.
Steps to Resync:
Open the Marker.io Integration Accounts page: https://app.marker.io/settings/team/accounts
Log in to your integration account (e.g., Jira, Trello, Linear) in a separate browser tab. Make sure you're using the same email address connected to your Marker.io account.
Ensure you are logged into your Marker.io account in another tab.
On the Marker.io settings page, locate your integration and click Resync.
A pop-up window may appear asking for your integration credentials (username and password). Be sure to check for pop-ups hidden behind other windows.
3. Examples of Resyncing Popular Integrations
The resync process is similar for most integrations. Here are a few examples:
Resyncing Jira
Follow the steps in the "Resync Your Integration Account" section.
Ensure your Jira credentials are correct when prompted in the pop-up window.
Resyncing Trello
Log into your Trello account and Marker.io in separate tabs.
On the Marker.io settings page, locate Trello under integrations and click Resync.
Resyncing Linear
Verify you are using the same email address for Linear and Marker.io.
Follow the resync steps, ensuring pop-ups for credential verification are addressed.
4. Troubleshooting Tips
Check Your Credentials: Ensure you’re entering the correct username and password for your integration.
Watch for Pop-Ups: Integration credential windows can sometimes get hidden behind other tabs or windows. Double-check if a pop-up doesn’t appear immediately.
Recheck Email Addresses: Use the same email address for your integration and Marker.io accounts.
If resyncing and the preparation steps don’t resolve the issue, contact Marker.io support for further help.