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How to Easily Report Issues Using Marker.io
How to Easily Report Issues Using Marker.io

A Step-by-Step Guide to Reporting Website Issues

Joe Scanlon avatar
Written by Joe Scanlon
Updated this week

Public Reporter Guide

This guide helps you report website bugs or issues using Marker.io. Whether you're a pro or trying it for the first time, follow these simple steps to get started.

Look for the red “Report Issue” button on the website to get started.


How to Report an Issue

Found a bug or an issue, like a button that doesn't work? Follow these simple steps:

1. Open the Widget

  • Click the “Report Issue” button on the website.

2. Review the Screenshot & Form

  • Left Side: Screenshot of the page you’re on.

  • Right Side: A simple form to describe the issue.

3. Mark the Problem

Use the annotation tools to highlight the bug directly on the screenshot. Circle, underline, or point out exactly what’s wrong.

4. Describe What’s Wrong

In the form, explain the issue clearly. Example:
💡 “The login button isn’t responding when clicked.”

5. Submit Your Report

  • Click “Send” to submit.

  • You may be asked for your name and email so the team can follow up.
    (Tip: Your browser will remember this info for next time.)


What Information is Automatically Captured

Marker.io grabs some technical details to help the team solve the issue faster—no extra effort from you!

Data Captured

What It Means

Browser Version

The browser you’re using (e.g., Chrome)

Operating System

Your device’s OS (e.g., Windows, Mac)

URL

The exact webpage where the issue is

Console Logs

Behind-the-scenes tech data



Email Notifications

After submitting a report, you might get emails about:

  • Confirmation: Your issue was received.

  • Comments: Team replies or extra questions.

  • @Mentions: If someone tags you in a comment.

  • Status Updates: Know when the issue is fixed or closed.

💡 Tip: Every email includes a link to the issue page, so you can check on progress anytime.


The Issue Page - Stay Updated

You can access the issue page through any link in the email notifications. Here’s what you can do on the issue page:

  • Comment: Add more details or answer team questions.

  • Tag People: Use @mentions to notify team members.

  • Upload Files: Share more screenshots or documents.

  • Check Status: See if the issue is open or fixed.


Need Help?

If you have any questions, comments, or corrections, chat with us at the bottom right of our web pages.

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