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Get Started as a Guest Reporter
Get Started as a Guest Reporter

How to Report Website Issues as a Guest Reporter on Marker.io

Joe Scanlon avatar
Written by Joe Scanlon
Updated over a week ago

Welcome to Marker.io! In this guide, we'll walk you through how to report issues directly on a website using Marker.io. Whether it's a bug, a suggestion, or an improvement, you can capture and share it all in a few easy steps. Let’s get started!


Introduction

Why Use Marker.io?

1. Easy Issue Reporting: Report issues directly on the website, avoiding email chains and extra meetings.
2. Annotated Screenshots: Highlight specific areas and add comments to clarify the issue.
3. Auto-Captured Technical Details: No need for back-and-forth; Marker.io grabs key data for you.


Getting Started

Accept the Email Invitation

To start reporting issues, you'll first need an invitation from your team. Look for an email inviting you to Marker.io. Click the "Start reporting" button, and you'll be prompted to complete a short form.

Managing Your Profile

Once you're set up, visit app.marker.io to manage your profile settings. Here’s what you can do:

  • Add a profile picture

  • Edit your password

  • View your issue report history

  • Install Marker.io browser extensions for a faster issue reporting experience

Top Tip: The Marker.io browser extensions can speed up the process of capturing issues on websites.

Accessing the Guest Portal

After accepting the guest invitation, you can always return to the Guest Portal at app.marker.io. From here, you can:

  • Review the issues you’ve reported

  • Check the status of previous reports

  • View screenshots, comments, and responses from your team

  • In some cases, view issues reported by other guests to avoid duplication


Using the Marker.io Widget

Step 1: Locate the Widget

On your team’s website, you'll see the Marker.io widget, which typically looks like a small button or icon. The appearance may vary based on your team’s settings.

Step 2: Submitting an Issue

If you spot an issue, follow these steps:

  1. Click the Marker.io widget on the webpage.

  2. Annotate the screenshot using the provided tools to highlight the issue.

  3. Fill out the issue report form, describing the problem or suggestion.

  4. Click "Send" to submit your report.


Viewing and Managing Your Issues

Issue Page

After submitting an issue, you can review it on the Issue Page in the Guest Portal. Here’s what you’ll find:

  • Title of the issue

  • Description with the details you provided

  • Annotated screenshot

  • Status of the issue (e.g., open, in progress, closed)

  • Technical information automatically captured by Marker.io

You can also add comments, upload additional files, or communicate with your team via the comments panel on this page.

Technical Information Captured Automatically

When you report an issue, Marker.io gathers key technical data automatically, which saves you time and ensures your team has all the context they need. The data captured includes:

  • Browser version

  • Operating system

  • URL of the webpage

  • Console logs (if available)

This information helps your team quickly understand and resolve the issue.


Email Notifications

You’ll be kept in the loop through email notifications. These notifications may include:

  • Updates when someone comments on your issue

  • Confirmation when your issue is resolved

You can reply directly to these emails or click the link to view the updated issue in the Guest Portal.


Need Help?

If you have any questions, comments, or corrections, chat with us at the bottom right of our web pages.

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