This guide will help you report website bugs or issues using Marker.io — whether you’re a first-timer or a seasoned pro. We’ve kept it simple and easy to follow. Let’s dive in!
Introduction
Why Use Marker.io?
Report Directly on the Website: No more back-and-forth emails or endless meetings — report issues right on the site.
Highlight Specific Areas: Use screenshots with annotations (like arrows and circles) to highlight exactly what’s wrong.
Save Time with Auto-Captured Data: Marker.io grabs technical details (like browser info and page URL) automatically.
Getting Started
Accept the Email Invitation
Check your email for an invite from Marker.io.
Click “Start reporting”.
Fill in the short form to create your account.
Managing Your Profile
Once you're set up, visit app.marker.io to manage your profile settings:
Add a profile picture so your team recognizes you.
Change your password if needed.
Install the browser extension for quicker bug reporting.
💡 Top Tip: Installing the browser extension makes capturing issues even faster!
Reporting an Issue Using the Widget
Found a bug or an issue, like a button that doesn't work? Follow these simple steps:
1. Open the Widget
Click the “Report Issue” button on the website.
2. Review the Screenshot & Form
Left Side: Screenshot of the page you’re on.
Right Side: A simple form to describe the issue.
3. Mark the Problem
Use the annotation tools to highlight the bug directly on the screenshot. Circle, underline, or point out exactly what’s wrong.
4. Describe What’s Wrong
In the form, explain the issue clearly. Example:
💡 “The login button isn’t responding when clicked.”
5. Submit Your Report
Click “Send” to submit.
What Marker.io Captures Automatically
No need to type out technical stuff — Marker.io collects this for you:
Data Captured | What It Means |
Browser Version | The browser you’re using (e.g., Chrome) |
Operating System | Your device’s OS (e.g., Windows, Mac) |
URL | The exact webpage where the issue is |
Console Logs | Behind-the-scenes tech data |
Email Notifications
After submitting a report, you might get emails about:
Comments: Team replies or extra questions.
@Mentions: If someone tags you in a comment.
Status Updates: Know when the issue is fixed or closed.
💡 Tip: Every email includes a link to the issue page, so you can check on progress anytime.
Managing Your Reported Issues
After reporting, you can check on the status of your issues anytime.
On the Issue Page, You Can:
View details: Title, description, and annotated screenshots.
See the status: Open, in progress, or closed.
Comment: Add extra details or reply to team questions.
Upload files: Share more screenshots or documents.
Tag teammates: Use @mentions to notify others.
Quick Tips for Smooth Reporting
Be specific: The clearer your description, the faster your team can fix the issue.
Use annotations: Show exactly what’s wrong, don’t just explain it.
Stay updated: Keep an eye on your emails for updates and questions.
Need Help?
If you have any questions, comments, or corrections, chat with us at the bottom right of our web pages.