Welcome to Marker.io! This guide will show you how to report issues directly from a website in a few easy steps. Whether it's a bug, a suggestion, or an improvement, you can capture and share it quickly and clearly. Let’s dive in!
Introduction
Why Use Marker.io?
Report Directly on the Website: Avoid the hassle of emails and meetings by reporting issues straight from the site.
Highlight Specific Areas: Use annotated screenshots to point out exactly what needs attention.
Save Time with Auto-Captured Data: Marker.io gathers important technical details automatically.
Getting Started
Accept the Email Invitation
Before you can start, your team will send you an invitation to Marker.io. Look for an email and click the "Start reporting" button. Complete the short form to set up your account.
Managing Your Profile
Once you're set up, visit app.marker.io to manage your profile settings. Here’s what you can do:
Add a profile picture
Edit your password
Install Marker.io browser extensions for a faster issue reporting experience
Top Tip: The Marker.io browser extensions can speed up the process of capturing issues on websites.
Using the Marker.io Widget
Step 1: Locate the Widget
On your team’s website, you'll see the Marker.io widget, which typically looks like a small button or icon. The appearance may vary based on your team’s settings.
Step 2: Submitting an Issue
If you spot an issue, follow these steps:
Click the Marker.io widget on the webpage.
Annotate the screenshot using the provided tools to highlight the issue.
Fill out the issue report form, describing the problem or suggestion.
Click "Send" to submit your report.
Viewing and Managing Your Issues
Issue Page
After submitting an issue, you can review it on the Issue Page in the Guest Portal. Here’s what you’ll find:
Title of the issue
Description with the details you provided
Annotated screenshot
Status of the issue (e.g., open, in progress, closed)
Technical information automatically captured by Marker.io
You can also add comments, upload additional files, or communicate with your team via the comments panel on this page.
Technical Information Captured Automatically
When you report an issue, Marker.io gathers key technical data automatically, which saves you time and ensures your team has all the context they need. The data captured includes:
Browser version
Operating system
URL of the webpage
Console logs (if available)
This information helps your team quickly understand and resolve the issue.
Email Notifications
You’ll be kept in the loop through email notifications. These notifications may include:
Updates when someone comments on your issue
Confirmation when your issue is resolved
You can reply directly to these emails or click the link to view the updated issue in the Guest Portal.
Need Help?
If you have any questions, comments, or corrections, chat with us at the bottom right of our web pages.