Welcome to Marker.io! In this guide, we'll walk you through how to report issues directly on a website using Marker.io. Whether it's a bug, a suggestion, or an improvement, you can capture and share it all in a few easy steps. Let’s get started!
Introduction
Why Use Marker.io?
1. Easy Issue Reporting: Report issues directly on the website, avoiding email chains and extra meetings.
2. Annotated Screenshots: Highlight specific areas and add comments to clarify the issue.
3. Auto-Captured Technical Details: No need for back-and-forth; Marker.io grabs key data for you.
Getting Started
Accept the Email Invitation
To start reporting issues, you'll first need an invitation from your team. Look for an email inviting you to Marker.io. Click the "Start reporting" button, and you'll be prompted to complete a short form.
Managing Your Profile
Once you're set up, visit app.marker.io to manage your profile settings. Here’s what you can do:
Add a profile picture
Edit your password
View your issue report history
Install Marker.io browser extensions for a faster issue reporting experience
Top Tip: The Marker.io browser extensions can speed up the process of capturing issues on websites.
Accessing the Guest Portal
After accepting the guest invitation, you can always return to the Guest Portal at app.marker.io. From here, you can:
Review the issues you’ve reported
Check the status of previous reports
View screenshots, comments, and responses from your team
In some cases, view issues reported by other guests to avoid duplication
Using the Marker.io Widget
Step 1: Locate the Widget
On your team’s website, you'll see the Marker.io widget, which typically looks like a small button or icon. The appearance may vary based on your team’s settings.
Step 2: Submitting an Issue
If you spot an issue, follow these steps:
Click the Marker.io widget on the webpage.
Annotate the screenshot using the provided tools to highlight the issue.
Fill out the issue report form, describing the problem or suggestion.
Click "Send" to submit your report.
Viewing and Managing Your Issues
Issue Page
After submitting an issue, you can review it on the Issue Page in the Guest Portal. Here’s what you’ll find:
Title of the issue
Description with the details you provided
Annotated screenshot
Status of the issue (e.g., open, in progress, closed)
Technical information automatically captured by Marker.io
You can also add comments, upload additional files, or communicate with your team via the comments panel on this page.
Technical Information Captured Automatically
When you report an issue, Marker.io gathers key technical data automatically, which saves you time and ensures your team has all the context they need. The data captured includes:
Browser version
Operating system
URL of the webpage
Console logs (if available)
This information helps your team quickly understand and resolve the issue.
Email Notifications
You’ll be kept in the loop through email notifications. These notifications may include:
Updates when someone comments on your issue
Confirmation when your issue is resolved
You can reply directly to these emails or click the link to view the updated issue in the Guest Portal.
Need Help?
If you have any questions, comments, or corrections, chat with us at the bottom right of our web pages.