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Get Started as a Guest Reporter
Get Started as a Guest Reporter

Report Website Issues Easily

Joe Scanlon avatar
Written by Joe Scanlon
Updated this week

This guide will help you report website bugs or issues using Marker.io — whether you’re a first-timer or a seasoned pro. We’ve kept it simple and easy to follow. Let’s dive in!


Introduction

Why Use Marker.io?

  • Report Directly on the Website: No more back-and-forth emails or endless meetings — report issues right on the site.

  • Highlight Specific Areas: Use screenshots with annotations (like arrows and circles) to highlight exactly what’s wrong.

  • Save Time with Auto-Captured Data: Marker.io grabs technical details (like browser info and page URL) automatically.


Getting Started

Accept the Email Invitation

  • Check your email for an invite from Marker.io.

  • Click “Start reporting”.

  • Fill in the short form to create your account.

Managing Your Profile

Once you're set up, visit app.marker.io to manage your profile settings:

  • Add a profile picture so your team recognizes you.

  • Change your password if needed.

  • Install the browser extension for quicker bug reporting.

💡 Top Tip: Installing the browser extension makes capturing issues even faster!


Reporting an Issue Using the Widget

Found a bug or an issue, like a button that doesn't work? Follow these simple steps:

1. Open the Widget

  • Click the “Report Issue” button on the website.

2. Review the Screenshot & Form

  • Left Side: Screenshot of the page you’re on.

  • Right Side: A simple form to describe the issue.

3. Mark the Problem

Use the annotation tools to highlight the bug directly on the screenshot. Circle, underline, or point out exactly what’s wrong.

4. Describe What’s Wrong

In the form, explain the issue clearly. Example:
💡 “The login button isn’t responding when clicked.”

5. Submit Your Report

  • Click “Send” to submit.


What Marker.io Captures Automatically

No need to type out technical stuff — Marker.io collects this for you:

Data Captured

What It Means

Browser Version

The browser you’re using (e.g., Chrome)

Operating System

Your device’s OS (e.g., Windows, Mac)

URL

The exact webpage where the issue is

Console Logs

Behind-the-scenes tech data


Email Notifications

After submitting a report, you might get emails about:

  • Comments: Team replies or extra questions.

  • @Mentions: If someone tags you in a comment.

  • Status Updates: Know when the issue is fixed or closed.

💡 Tip: Every email includes a link to the issue page, so you can check on progress anytime.


Managing Your Reported Issues

After reporting, you can check on the status of your issues anytime.

  • On the Issue Page, You Can:

    • View details: Title, description, and annotated screenshots.

    • See the status: Open, in progress, or closed.

    • Comment: Add extra details or reply to team questions.

    • Upload files: Share more screenshots or documents.

    • Tag teammates: Use @mentions to notify others.

Quick Tips for Smooth Reporting

  • Be specific: The clearer your description, the faster your team can fix the issue.

  • Use annotations: Show exactly what’s wrong, don’t just explain it.

  • Stay updated: Keep an eye on your emails for updates and questions.


Need Help?

If you have any questions, comments, or corrections, chat with us at the bottom right of our web pages.

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