Public Reporter Guide
Marker.io offers a seamless way for users to provide visual feedback and report bugs directly from a website. This guide will walk you through the process of using the Marker.io feedback widget and interacting with subsequent email notifications.
The Feedback Widget
The Marker.io feedback widget, which may vary in design based on your team's preferences, is typically a button on your website. To initiate the feedback process:
Click on the widget.
A screenshot of the current webpage, accompanied by a feedback form, will appear.
Steps to Submit Feedback
If you spot an issue (e.g., a malfunctioning button), activate the feedback widget.
On the left, you'll see a screenshot of the page. On the right, there's a feedback form which may vary in detail based on your team's configuration.
Use the annotation tools at the top to highlight the issue on the screenshot.
Complete the feedback form with relevant details.
Click "Send Feedback."
You may be asked to provide your name and email so your team can contact you with updates. Your browser will save this information for future submissions.
Automatically Captured Information
When you submit feedback, Marker.io automatically captures some technical details, including:
URL of the web page
You may receive email notifications, including:
When your team receives your feedback
When someone comments on any feedback you've reported or commented on
When your team closes/resolves the feedback
Within each email you receive, you will see a link to open the feedback page.
The Feedback Page
You can access the Feedback page by clicking on any of the links in the email notifications from above. On this page, you can:
View and add comments
Upload additional files
View the status of the feedback
Marker.io is committed to ensuring a smooth feedback process. Should you have any queries or require assistance, feel free to reach out to our support team.