Ever wondered how well your team and clients are using Marker.io? How good is your team at addressing issues? Who are the top reporters? With our analytics section, you can now answer these questions.
Analytics Overview
Within each of your projects, the analytics page offers details on the number of:
Open Issues: Issues that are currently unresolved.
Resolved Issues: Issues that have been addressed and fixed.
Archived Issues: Issues that have been closed and archived for future reference.
Total Issues: The sum of all open, resolved, and archived issues.
Graph Details
Issues Reported by Guests and Public Reporters: Shown in red.
Issues Reported by Members: Shown in blue.
Cumulative Issues Over the Last 30 Days: Shown in grey.
Filtering and Viewing Options
Role Filtering: You can filter issues by guest or member roles to see contributions from different user types.
Time Frame Selection: Choose between 7, 30, or 90 days to adjust the view of the data displayed.
Top Reporters
The analytics page also highlights the top reporters, giving you insight into who is most actively contributing to your projects.
Enabling Analytics
This feature is enabled by default once you are on the Team plan or above.
To view the Analytics, navigate to your Project Settings > Issues > Analytics.
Advanced Analytics
We are considering building more advanced analytics. If this is important to you, consider voting here.
Potential additional features include:
List most active reporters across all projects
Track total open issues across the entire account.
Measuring average first response time
Calculating average resolution time
Exporting analytics data.
Need Help?
If you have any questions, comments, or corrections, chat with us at the bottom right of our web pages.