Transform your feedback process by channeling website feedback directly into your Monday.com projects.
Set up a Monday.com integration
Add a project
To get started, go to the Marker.io dashboard and create a project. Complete the project form:
Project name
Website URL: the site where you wish to collect feedback
Integration: select Monday.com
Space: the space within Monday.com where you wish to receive feedback
If this is your first time connecting, you'll need to authorize Marker.io to use your Monday.com account by generating an API key.
Configure forms
Marker.io fetches your native Monday.com fields into your widget form. You can show/hide fields and preset values. For example, set the default Status to "To Do" and let reporters change it as needed.
Note: Marker.io members report through the Member form, while Guests and Public Reporters report via the Guest form. More on that in our [[User Roles: Admins, Managers, Members, Guests & Reporters]] guide.
Manage project access
Separately from your Monday.com connection, Marker.io controls who can see and manage feedback for this project via Manage access (top-right of the project's Widget or Feedback view).
Two ways to grant access:
Groups > Workspace members: toggle this on to give everyone in your Marker.io workspace access at once
People: invite individuals one at a time. Each can be removed independently. Guest-level users show a GUEST badge next to their name, distinguishing them from full members in the list.
Admins always have access regardless of this setting. This is separate from your Monday.com project access covered in Permissions & troubleshooting below: someone can have full access in Marker.io without access to the underlying Monday.com project, or the other way around.
Install widget
Go to your project's Widget > Installation and choose how to install.
Tip: click Try on demo website first to test-drive the widget before installing anything on your real site.
Browser extension: quick setup, no code required. Each reporter installs the extension individually. You can also toggle "Inject widget on my website" per domain to show it automatically for extension users on that site.
Code snippet & CMS plugins: a one-time, site-wide install, accessible to all reporters. Sub-tabs cover Code snippet (paste into the
<HEAD>tag), NPM package, CMS plugins, and Send to developer (one-click handoff).
AI coding agent: point your AI coding agent at this and it picks the right install method (npm, snippet, or CMS plugin) and wires it up for you.
Visit your website, refresh, and check that the widget appears. If you used the browser extension method, remember: each reporter needs the extension installed in their own browser before they can see the widget. It won't appear for reporters who haven't installed it.
How it works
Collect feedback
Reporters can submit feedback directly to your Monday.com project without leaving their website. Their feedback automatically includes detail-rich technical data.
Say the Contact Us button is broken on the About Us page. The reporter clicks the widget and is presented with a screenshot and a feedback form to complete. The screenshot can be annotated, and the form can be as simple or as complex as you wish. We recommend keeping it simple for non-technical reporters.
Review issues
In your Monday.com project, feedback arrives with the screenshot and automatically captured technical data, including:
Page URL
Browser
Screen size
Operating system
Communicate with reporters
The "Contact via Marker.io" link opens the Feedback Page, where you can reply to the reporter. Marker.io pushes your replies into Monday.com as updates, but updates made directly in Monday.com don't sync back to Marker.io. The integration is one-way (from Marker.io to Monday.com) for comments. Always reply from the Feedback Page if you need the reporter to see it.
Synchronize status
Once you update an item to a completed status in Monday.com, Marker.io automatically updates its status to Resolved and emails the reporter to let them know. This currently only works in one direction, from Monday.com to Marker.io. Marking an issue Resolved inside Marker.io doesn't update Monday.com. Two-way status sync is a tracked feature request: Update integration status inside Marker.io.
Marker.io uses webhooks to track your item statuses on Monday.com. Monday.com limits how many webhook events it sends depending on your plan. We recommend their Pro plan for reliable status sync.
To define which statuses count as "Completed" in Monday.com:
In the header of your Status column, click the three dots, then Settings > Customize Status Column.
Choose which colors count as "completed." When a status is set to one of those colors, Marker.io marks the corresponding issue as Resolved.
If your Status sync dropdown shows values that don't match what you'd expect on a board with more than one Status-type column, try resyncing your account under Settings > Integration first. If the values still look wrong after that, contact support with a screenshot of both your Marker.io Status Sync settings and the Monday.com Status column. That's the fastest way for us to track down what's happening on your specific board.
Permissions & troubleshooting
What permissions are required to integrate with Monday.com?
Admin permissions are required on the Monday.com project you wish to connect with. If the connected account is later removed or its role is downgraded, sync will silently stop working. This is the most common cause of "issues stopped syncing" reports.
We recommend creating a dedicated Marker.io Bot user in Monday.com rather than connecting a personal account, so sync doesn't break when an individual leaves the team or changes roles. See Create a Service Account or Dedicated User for your integration.
Issues not syncing to Monday.com
If issues have stopped appearing in your Monday.com project:
Check that the Monday.com account connected to Marker.io still has access to the target board.
Confirm the account's role hasn't been downgraded below what's needed to create/update items.
Go to your Marker.io project's Settings > Integration and click Resync account.
Submit a test issue and confirm it appears in Monday.com.
I can't connect my Monday.com account to Marker.io
Try the following, in order:
Log in to Monday.com in a second tab. This ensures your username and password don't trigger extra security verification. Once logged in, return to Marker.io and try connecting again.
Reset your Monday.com password, then attempt to reconnect.
Still stuck? Start a chat with us using the icon in the lower right corner.
Switching to a different Monday.com board or account
If you need to point an existing project at a different Monday.com board, whether on the same account or a different one, see [[Managing Multiple Integrated Accounts]] for how to do this without disrupting your existing setup.
How do I add custom fields in Marker.io via the Monday.com integration?
Add custom fields in Monday.com. See the Monday.com Custom Fields guide for details.
In Marker.io, go to the relevant project > Widget > Guest forms (or Member forms) > drag the custom field into the "Drop fields here to make them visible" zone.
Is Marker.io secure?
We take your data and the security of our systems seriously, using industry-standard security practices to connect with your account. See our latest security policy at marker.io/security.
Invite your team to collaborate on a dedicated Monday.com project today with Marker.io, where anyone can report bugs and feedback in seconds. See [[Get started with Marker.io]] for more on getting the most out of your setup.
Need Help?
If you have any questions, comments, or corrections, chat with us at the bottom right of our web pages.