Efficient website feedback with in a few simple steps.

Joe Scanlon avatar
Written by Joe Scanlon
Updated over a week ago

Transform your feedback process by directly channeling website feedback into your projects.

Set up a Integration

Add a project

To get started, go to the dashboard and Create a project.

Complete the project form by entering a :

  • Project name

  • The website where you wish to collect feedback

  • Select your integration

  • Select the space within your integration where you wish to receive your feedback

If this is your first time connecting, you need to authorize to use your Monday account by grabbing an API key.

Configure forms

We fetch your native fields into your widget form. You can show/hide any fields and preset fields. For example, set the default Status as ToDo and allow reporters to change that field as needed.

Note: members report through the Member form, while Guests and Public Reporters report via the Guest form. More on that in our User Roles Guide.

Install widget

The last step is to install the website widget. We have many options for installing our widget and recommend our manual JavaScript install in most cases.

Alternatively, install the widget via WordPress plugin, NPM package, or send a request to your developer in one click.

Visit your website, refresh and check that the widget appears.

How it works

Collect feedback

Reporters can submit their feedback directly to your project without leaving their website. Their feedback will automatically include detail-rich technical data.

Let’s say the Contact Us button is broken on the About Us page. The reporter clicks on the widget and is presented with a screenshot and a feedback form to complete.

The screenshot can be annotated, and the feedback form can be as simple or as complex as you wish. We recommend keeping the feedback form as simple as possible for your non-technical reporters.

Review issues

In your project, you see the feedback arrive with the screenshot and automatically captured technical data, including:

  • Page URL

  • Browser

  • Screen size

  • Operating system

Communicate with reporters

The "Contact via" link opens the Feedback Page, where you can communicate with your reporters. All conversations will be synced with

Synchronize Status

Once you update an issue to a completed status within, this will update the status to resolved and notify the reporter via email that the issue is complete. uses webhooks to keep track of your item statuses on As there is a limit to the number of events will send to depending on your plan, we recommend the Pro plan to use the feature reliably

To define Completed statuses on, follow these steps:

  • In the header of your Status column, click the three dots, then Settings > Customize Status Colum.

  • Next, define which colors are used as reference for completed statuses. When setting a status to one of the completed colors, will mark the issue as resolved.

Contact us anytime if you have any issues with your status sync.


Is secure?

We take your data and the security of our systems very seriously, using the most advanced security to connect with your account. See the latest version of our security policy at:

What permissions are required to integrate with

Admin permissions are required on the project you wish to connect with.

I can't connect my account to

Any issues setting this up? Try the following:

  1. Log in to your account

    Log in to in a second tab. This ensures that your password and username do not require additional security verification. When logged in to, return to and try connecting your account.

  2. Reset your password on

    Try setting a new password in your account and see if that helps to resolve the issue.

  3. Still not working?

    Please start a chat conversation with us in the lower right corner of your screen.

How do I add custom fields in via the Integration?

Custom fields are a powerful customization tool allowing you to add new field types and custom data specific to your workflow.

  1. Add custom fields on

    See the Monday Custom Fields guide for more details.

  2. Enable your custom fields from on your forms

    • Select the relevant project

    • Widget Settings

    • Guest form (Or Member Form)

    • Unhide the custom Field by clicking on the eye icon beside the Field.

    • Save your form.

Invite your team to collaborate on a dedicated project today with, where anyone can report bugs and feedback in seconds. We have many advanced features for you to explore. See Academy, which we continuously update with our latest features.

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