Marker.io helps you collect website issues and sync them with your favorite project management tools. With the Status Sync feature, you can keep your team and clients updated on issue progress automatically. Let’s dive into how to set this up and answer common questions about this process.
Real-time Status Synchronization
Marker.io automatically syncs issue statuses with your connected project management tools. For example, if you move a Trello card to another list, Marker.io will update the corresponding issue status instantly, ensuring everything stays in sync.
Automatic Issue Resolution and Custom Statuses
Marker.io offers three primary statuses for issues:
Open
Resolved
Archived
Setting Up Automatic Resolution
Go to your project settings.
Navigate to Settings > Status Sync.
Enable the automatic resolution feature.
When an issue in your project management tool is marked as "done" (or an equivalent status), Marker.io will automatically change its status to "Resolved" within the platform.
Notifying Reporters About Resolved Issues
Whenever an issue is resolved, Marker.io sends an email notification to the person who reported the issue. This keeps everyone in the loop without needing any manual updates.
In addition, any users invited to your Marker.io account can see real-time status updates and filter issues based on those statuses.
Any users invited to your Marker.io account can see real-time status updates and filter issues based on those statuses.
Tracking Status Changes Within Your Tools
To ensure everyone on your team stays informed, Marker.io adds a confirmation comment in your project management tool whenever an issue status is updated. This way, there’s a clear trail of communication for any changes made.
Frequently Asked Questions
How do I mark an issue as archived?
Simply archive or delete the issue in your project management tool. Marker.io will automatically mark it as Archived.
Can I reopen an issue once it’s been resolved?
Yes, you can! Move the issue back to a non-resolved status in your project management tool, and Marker.io will reopen it. A new comment will also be added to notify your team.
Can Marker.io change issue statuses in my project management tool?
No, Marker.io has read-only access to issue statuses. The status sync is one-way: changes in your integrated tools reflect in Marker.io, but not the other way around.
Can I manually update statuses in Marker.io?
If status auto-sync is enabled, manual updates in Marker.io are disabled. To manually control statuses, you’ll need to turn off status sync for that project.
How do I enable or disable the status auto-update feature?
Status sync is enabled by default for all projects. To disable it:
Go to your project’s settings.
Navigate to Settings > Status Sync.
Toggle off the auto-update feature.
How can I match a status in my tools to the "Resolved" status in Marker.io?
You can customize which status in your project management tool corresponds to "Resolved" in Marker.io:
Go to your project’s settings in Marker.io.
Select Project Settings > Status Sync > Status Auto-update.
Adjust the settings to match the status from your tool that aligns with “Resolved” in Marker.io.
For reference, here's how it's done in ClickUp settings:
And here is a Jira Example:
Need Help?
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