Marker.io helps you collect website issues and sync them with your favorite project management tools. With the Status Sync feature, you can keep your team and clients updated on issue progress automatically. Let’s dive into how to set this up and answer common questions about this process.
Real-time Status Synchronization
Marker.io automatically syncs issue statuses with your connected project management tools. For example, if you move a Trello card to another list, Marker.io will update the corresponding issue status instantly, ensuring everything stays in sync.
Automatic Issue Resolution and Custom Statuses
Marker.io offers five statuses for issues:
Open
In Progress
Waiting for Approval
Resolved
Closed
In Progress and Waiting for Approval can be turned on or off per project. See Issue Statuses.
Setting Up Automatic Resolution
Open your project and go to Settings > Integration.
Notion and monday.com only: under Status sync, pick the status field Marker.io should follow, then click Save.
Under Status auto-update, turn on Automatically update Marker.io status.
In the table below the toggle, match each Marker.io status to the statuses from your tool.
When an issue in your project management tool moves to a status you matched to Resolved (for example "Done"), Marker.io changes its status to Resolved.
Notifying Reporters About Resolved Issues
Whenever an issue is resolved, Marker.io sends an email notification to the person who reported the issue. This keeps everyone in the loop without needing any manual updates.
In addition, any users invited to your Marker.io account can see real-time status updates and filter issues based on those statuses.
Any users invited to your Marker.io account can see real-time status updates and filter issues based on those statuses.
Tracking Status Changes Within Your Tools
To ensure everyone on your team stays informed, Marker.io adds a confirmation comment in your project management tool whenever an issue status is updated. This way, there’s a clear trail of communication for any changes made.
Frequently Asked Questions
How do I mark an issue as archived?
Archive or delete the issue in your project management tool. Marker.io marks it as Closed.
Can I reopen an issue once it’s been resolved?
Yes, you can! Move the issue back to a non-resolved status in your project management tool, and Marker.io will reopen it. A new comment will also be added to notify your team.
Can Marker.io change issue statuses in my project management tool?
No, Marker.io has read-only access to issue statuses. The status sync is one-way: changes in your integrated tools reflect in Marker.io, but not the other way around.
Can I manually update statuses in Marker.io?
Yes. Members, Managers, and Admins can change an issue's status from its status dropdown, even with status auto-update on. The issue keeps that status until it moves to a new status in your tool. Marker.io then syncs it again.
How do I enable or disable the status auto-update feature?
Status sync is enabled by default for all projects. To disable it:
Open your project and go to Settings > Integration.
Under Status auto-update, turn off Automatically update Marker.io status.
How can I match a status in my tools to the "Resolved" status in Marker.io?
You can customize which status in your project management tool corresponds to "Resolved" in Marker.io:
Open your project and go to Settings > Integration.
Scroll to Status auto-update.
In the Resolved row of the table, pick the status from your tool that means the work is done.
For reference, here's how it's done in ClickUp settings:
And here is a Jira Example:
Need Help?
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