This guide walks you through the steps to upload and share files on Marker.io when reporting issues. Whether you need to attach an image, video, document, or log file, we've got you covered.
Common Scenarios for File Uploads
File uploads in Marker.io are versatile and can be used in various situations:
Replacing images or logos
Uploading locally captured screenshots
Sharing videos to clearly demonstrate issues
Submitting text files for content updates
Attaching console and network logs (like HAR files) for technical issue reporting
New: Where Your Files Are Stored
We’ve made an important update to how your files are stored at Marker.io. This change was designed with your feedback and security in mind. Here’s what you need to know:
Enhanced Security: Uploaded files are now stored directly on our platform to provide an added layer of protection for your data.
Optimized Storage: This update prevents attachments from filling up your integration accounts, giving you more room to focus on what matters most.
Easy Access: All your files can be quickly accessed by logging into your Marker.io account.
We hope this update makes managing your files more seamless and secure. Thank you for your valuable feedback—it helps us improve Marker.io for everyone.
NB: Ensure you are logged into Marker.io to access these attached files.
Uploading Files When Reporting an Issue
You can easily attach files while reporting an issue on Marker.io. Follow these simple steps:
Start Reporting: Click on the Marker.io issue reporting widget.
Attach File: Click on the 'Attach File' icon and choose a file from your device.
Upload File: Click 'Upload' to attach the file to your report.
Tip: You can attach multiple files by repeating these steps for each file.
Uploading Files to the Issue Page
You can also upload files directly to the issue page to share with your team. Here’s how:
Navigate: Go to the ‘Issues’ tab on your dashboard and select the relevant issue page.
Attach File: Click 'Upload File' and select your file.
Upload File: Click 'Upload' to make the file accessible on the issue page.
Supported File Types and Sizes
Supported File Types
File Type | Formats |
Images | JPEG, PNG, GIF |
Documents | PDF, DOC, DOCX |
Presentations | PPT, PPTX |
Videos | MP4, MOV |
File Size Limits
Limit | Details |
Maximum size per file | 50 MB |
Files per submission | Up to 10 |
Total attachment size | 250 MB per issue report |
Use Cases for File Uploads
Here are some examples of when you might want to upload files on Marker.io:
Bug Reporting: Attach screenshots or videos to clearly showcase bugs.
Document Sharing: Share documents that are relevant to ongoing projects.
Design Review: Upload design files for team review.
Conclusion
Adding files to your Marker.io issues is a simple way to provide your team with the context they need. Whether it’s a screenshot, a log file, or a document, your uploads are stored securely in Marker.io and accessible whenever needed.
If you have any questions or need help, feel free to reach out to us at support@marker.io.