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Understanding the Feedback Page
Understanding the Feedback Page

We discuss the feedback process and feedback page

Joe Scanlon avatar
Written by Joe Scanlon
Updated over a week ago

Introduction is dedicated to offering a streamlined feedback experience for both reporters and teams. This guide delves into the intricacies of the feedback page, highlighting its features and functionalities to ensure you harness its full potential.

Feedback Overview

When a reporter clicks on the widget, they will see a crisp screenshot and a customizable feedback form. The feedback page, accessible after submitting feedback, allows reporters to monitor feedback, add comments, upload files, and view the status of each feedback item.

Sample Feedback

Imagine a reporter notices a broken "Contact Us" button on your website. They click the widget to provide feedback, annotate the screenshot, and complete the feedback form.

Key Features of the Feedback Page

Annotated Screenshot

  • The feedback page displays an annotated screenshot, offering developers a visual reference that aids in swiftly comprehending the highlighted issue.

Session Replay Video

  • Integrated within the feedback page, the session replay video grants an in-depth perspective into the user's actions preceding the feedback submission. This comprehensive view is pivotal for bug replication.

Automatically Captured Technical Insights

The feedback page proactively records pivotal technical data, including:

  • Webpage URL

  • Device type

  • Operating system

  • Browser version

  • Screen dimensions

Console Log Information

  • In instances where it's relevant, the feedback page showcases console log data to provide a deeper layer of understanding.

Network Requests

  • When necessary, network requests are also documented and made visible on the feedback page, giving even more context for troubleshooting.

With these features, the Feedback Page becomes an instrumental tool in issue reporting, ensuring that developers have a comprehensive view of any reported problems.

Feedback Page Comments

Reporters can add comments to the feedback page anytime. Once a comment is made, the initial reporter and any other person who commented on the feedback will receive an email notification.

A link to the feedback page will be included in all emails, making it simple to continue the discussion.

All comments on the feedback page will be synced to your PM tool.

Disable Feedback Comments

You may disable feedback page comments once feedback is archived or resolved. To disable the comments, navigate to your project > Settings > General and toggle off "Users can post new comments when feedback is Resolved or Archived".

Feedback Status Changes

Reporters can view feedback status changes and will receive an email notification once the status updates to "resolved." They can verify that the issue is resolved and decide to comment further as needed.

Feedback Notifications

Various email notifications are available on a per-project level. Email notifications depend on the user role and your team settings.

Slack notifications are also available,

See our Feedback Notifications Guide for further details on Email and Slack notifications.

Feedback page visibility

You must be a logged-in member to get full access to the feedback page. Guests and public reporters can access a simplified version of the feedback page via a public link. This is intended to facilitate the collaboration between your team and reporters without a account. These public URLs are not indexed and are designed to be difficult to guess. If you would like to keep these URLs private and password-protected, please vote here:

Summary's feedback page is designed to simplify and enhance the feedback process. By understanding its features, you can ensure efficient communication and issue resolution. Would you like any further adjustments or additions?

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