Collect website feedback as new issues directly in your Jira projects. With our 2-way synchronization, your issue status, fields, and comments are always in sync.


Set up a Jira Integration

How it works

FAQ


Set up a Jira Integration

Authenticate Jira account

To get started, go to the Marker.io dashboard and add a destination.

A destination helps link your website to your Jira project. Select either Cloud or Self-managed. While we offer both solutions, note that Jira is retiring all Self-managed systems in 2024.

Copy and paste your Jira Host, Jira Email, and API token into the Jira form.

Add a destination

Select the Jira project where you wish to collect website feedback and provide the website domain (optional) where you would like to install the Marker.io widget.

Configure forms

We fetch your native Jira fields into your widget form. You can show/hide any fields and preset fields with dynamic values. For example, set yourself as an assignee, and you will be notified in Jira when someone reports feedback via the Marker.io widget.

Note: Marker.io members report through the Member form, while Guests and Public Reporters report via the Guest form. More on that in our User Roles Guide.

Install widget

The last step is to install the website widget. We have many options for installing our widget and recommend our manual JavaScript install in most cases.

Alternatively, install the widget via WordPress plugin, NPM package, or send a request to your developer in one click.

Visit your website, refresh and check that the widget appears.


How it works

Collect feedback

Reporters can submit their feedback directly to your Jira project without leaving their website. Their feedback will automatically include detail-rich technical data.

Let’s say the Contact Us button is broken on the About Us page. The reporter clicks on the widget and is presented with a screenshot and a feedback form to complete.

The screenshot can be annotated, and the feedback form can be as simple or as complex as you wish. We recommend keeping the feedback form as simple as possible for your non-technical reporters.

Review issues

In your Jira project, you see the feedback arrive with the screenshot and automatically captured technical data, including:

  • Page URL

  • Browser

  • Screen size

  • Operating system

Communicate with reporters

With our communication portal, you can quickly contact your reporters and conversations will be synced with your Jira project.

Synchronize Status

Once you update an issue status to “done” within Jira, this will update the Marker.io status to resolved and notify the reporter via email that the issue is complete.


FAQs

Is Marker.io secure?

We take your data and the security of our systems very seriously, using the most advanced security to connect with your account. See the latest version of our security policy at: https://marker.io/security.

How do I find my Jira URL?

  • Open your Jira account in your web browser.

  • Copy the address from your browser's address bar. In some browsers, you may need to tap or click the address bar to see the full URL.

How do I find my Jira Email?

How do I generate a Jira API token?

Which Jira product is my team using?

Open your Jira account in your web browser. If it contains atlassian.net, it means you are on the Cloud version. Otherwise, you are on a Self-managed instance.

Can I connect a self-managed Jira server to Marker.io?

  • If your Jira instance is on a local network that is not accessible via a public DNS, we will not be able to establish a connection.

  • If your Jira instance is publicly accessible and behind a corporate firewall, you will need to allow our servers using the IP: 52.17.43.230

When is Jira ending support for Jira Server?

On February 2, 2024, Jira will end support for all server products. Support and bug fixes will no longer be available for your server products.

What permissions are required to integrate my Jira product?

This Jira destination account used needs to have the two main permissions in Jira:

  • Administrator Jira

  • Browse users and groups

I can't connect my Jira account to Marker.io

Any issues setting this up? Try the following:

  1. Log in to your Jira account.

    Log in to Jira in a second tab. This ensures that your password and username do not require a captcha verification from Atlassian. When logged in to Jira, return to Marker.io and try connecting your Jira account.

  2. Enter your Jira host correctly in the correct format.

    Enter your host following this format: https://myorganisation.atlassian.net/. Pay special attention to entering the "s" in the https*.

  3. If you're using Google Apps or two-step authentication to log into Jira, you must log in using an API Token instead of a password.

  4. Generate an API Token (Google Apps, 2-step auth, ..)

    Using a different log-in method like Google Apps, or 2-step auth, you should use a Token-based authentication method to connect Jira.

  5. Reset your password in Jira

    Try setting a new password in your Jira account or use the token-based authentication method mentioned earlier.

  6. Still not working?

    Please start a chat conversation with us in the lower right corner of your screen.


Invite your team to collaborate on a dedicated JIRA project today with Marker.io, where anyone can report bugs and feedback in seconds. We have many advanced features for you to explore. See Marker.io Academy, which we continuously update with our latest features.

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