Depending on your use case, you may collect website feedback from Internal and/or external users. Some reporters may not have access to your internal tools (Issue Trackers & Project management systems). That's where saves the day 🦸.

Create a separate user to connect your Tools with

We recommend creating a separate user (EG: " Bot") in your tools to make the initial connection with This will serve as the Main Integration Account through which all your reporters will submit their feedback.

Why create a separate bot user?

  • Removes confusion about where the feedback came from

  • Ensures that everyone receives their normal feedback notifications

Here is a quick demo using Jira. Note you can apply this thinking to any of our integrations.

Replace a personal user with a Bot user.

Sometimes, you may already have added your personal account as the Main Integration account. If you'd like to change that, here is a video using Jira as an example. You may apply it to any of our integrations.

Allow users to report feedback via their own Integration account.

If you have users that wish to report using their own integration credentials, this is possible once you invite them as a member of your account.

We walk through an example in the below video.

What permissions are required to integrate with our internal tools?

For the most part, Administrator credentials are required to integrate with your tools, as we need to create webhooks to link with your Integration API.

See below for advice on Jira permissions, and see the Jira guide for further details.

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