Depending on your use case, you may collect website feedback from Internal and/or external users. Some reporters may not have access to your internal tools (Issue Trackers & Project management systems). That's where Marker.io saves the day 🦸.

Create a separate user to connect your Tools with Marker.io

Replace a personal user with a Bot user.

Allow users to report feedback via their own Integration account.

What permissions are required to integrate with our internal tools?

Create a separate user to connect your Tools with Marker.io

We recommend creating a separate user (EG: "Marker.io Bot") in your tools to make the initial connection with Marker.io. This will serve as the Main Destination Account through which all your reporters will submit their feedback.

Here is a quick demo using Jira. Note you can apply this thinking to any of our integrations.


Replace a personal user with a Bot user.

Sometimes, you may already have added your personal account as the Main Destination account. If you'd like to change that, here is a video using Jira as an example. You may apply it to any of our integrations.


Allow users to report feedback via their own Integration account.

If you have users that wish to report using their own integration credentials, this is possible once you invite them as a member of your marker.io account.

We walk through an example in the below video.


What permissions are required to integrate with our internal tools?

For the most part, Administrator credentials are required to integrate with your tools, although it can vary with each integration.

Below is an example of what happens when you don't have enough permission to link to your tools using Jira.


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