Collect website feedback as new issues directly in your Asana projects. With our 2-way synchronization, your issue status, fields, and comments are always in sync.


Set up an Asana Integration

How it works

FAQ


Set up an Asana Integration

Connect your Asana account

To get started, go to the Marker.io dashboard and add a destination.

A destination helps link your website to your Asana project.

Connect your Asana account.

Add a destination

Select the Asana Board where you wish to collect website feedback and provide the website domain (optional) where you would like to install the Marker.io widget.

Configure forms

We fetch your native Asana fields into your widget form. You can show/hide any fields and preset fields with dynamic values. For example, set the Section label as To Do to ensure that all new feedback goes directly into the To Do section.

Note: Marker.io members report through the Member form, while Guests and Public Reporters report via the Guest form. More on that in our User Roles Guide.

Install widget

The last step is to install the website widget. We have many options for installing our widget and recommend our manual JavaScript install in most cases.

Alternatively, install the widget via WordPress plugin, NPM package, or send a request to your developer in one click.

Visit your website, refresh and check that the widget appears.


How it works

Collect feedback

Reporters can submit their feedback directly to your Asana project without leaving their website. Their feedback will automatically include detail-rich technical data.

Let's say the Contact Us button is broken on the About Us page. The reporter clicks on the widget and is presented with a screenshot and a feedback form to complete.

The screenshot can be annotated, and the feedback form can be as simple or as complex as you wish. We recommend keeping the feedback form as simple as possible for your non-technical reporters.

Review issues

In your Asana project, you see the feedback arrive with the screenshot and automatically captured technical data, including:

  • Page URL

  • Browser

  • Screen size

  • Operating system

Communicate with reporters

With our communication portal, you can quickly contact your reporters and conversations will be synced with your Asana project.

Synchronize Status

Once you update an issue status to "done" within Asana, this will update the Marker.io status to resolved and notify the reporter via email that the issue is complete.


FAQs

Is Marker.io secure?

We take your data and the security of our systems very seriously, using the most advanced security to connect with your account. See the latest version of our security policy at: https://marker.io/security.

What permissions are required to integrate with Asana?

Admin permissions are required on the Asana project you wish to connect with.

I can't connect my Asana account to Marker.io

Any issues setting this up? Try the following:

  1. Log in to your Asana account

    Log in to Asana in a second tab. This ensures that your password and username do not require additional security verification. When logged in to Asana, return to Marker.io and try connecting your Asana account.

  2. Reset your password in Asana

    Try setting a new password in your Asana account and see if that helps to resolve the issue.

  3. Still not working?

    Please start a chat conversation with us in the lower right corner of your screen.

How do I add custom fields in Marker.io via the Asana Integration?

Custom fields are a great way to make your boards more specific and customized. You can add new field types, like projects or deadlines, with custom data relevant to your teams!

1: Add custom fields in Asana

Note: You need to be on a premium plan from Asana to enable custom fields.

Check out this latest guide from Asan on how to create a custom Field on Asana:

https://asana.com/guide/help/premium/custom-fields

2: Enable your custom fields from Asana on your Marker.io forms

  1. Select the relevant Asana destination

  2. Widget Settings

  3. Guest form (Or Member Form)

  4. Unhide the custom Field by clicking on the eye icon beside the Field.

  5. Save your form.

Report issues from your website and include as many custom fields from Asana as you wish.


Invite your team to collaborate on a dedicated Asana project today with Marker.io, where anyone can report bugs and feedback in seconds. We have many advanced features for you to explore. See Marker.io Academy, which we continuously update with our latest features.

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