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How to set up Pivotal Tracker with
How to set up Pivotal Tracker with

You will need to use Zapier and our Webhooks integration

Gary Gaspar avatar
Written by Gary Gaspar
Updated over a week ago

Send bug reports and collect end-user feedback via directly into Pivotal tracker.

What you'll need

To set up this integration via Zapier, you'll need the following.

  • A premium Zapier account

  • A Team plan (or higher) account

  • A Pivotal Tracker account

How it works?

First, you will need to set up a new Zap. Head over to Zapier and create a new Zap or use our existing template, with our pre-filled email body below πŸ‘‡

In both cases, select Webhooks by Zapier as the app and for the event, select Catch Hook. Then, click Continue.

Zapier will then generate a new endpoint. Copy the URL to your clipboard.

Creating your project

Navigate to and create a new project. Give your project a name, enter the website where you wish to collect feedback, select Webhooks as the integration and paste your newly created webhook endpoint. Click Create project.

Receiving the data

Once your project is created, will instantly send a sample issue with dummy data.Β 

Now, head back over to Zapier and under Find data, click TEST & REVIEW.

Zapier should have detected the issue and display the hook and the relevant data.Β 

If Zapier does not find any sample data, you can try again, simply go to the Settings page of your new project and under Endpoint, click Send sample issue. This will send a new sample issue to your Zapier endpoint.
Now, click Get More Samples in Zapier and you should see the new sample data

Creating a Story in Pivotal Tracker

It's now time to have Zapier create a new task every time someone reports feedback in your new Webhooks project.

Again, to speed up the process, feel free to use our Zap template πŸ‘‡

If you decide to do it manually, in your new Zap, click on the next step and select Pivotal Tracker as the app, select Create New Story as the action and then click Continue.

Next, you will need to configure the structure of your new Pivotal Tracker story. Use the buttons on the right of the fields to insert the various variables that were received by the hook.

For instance, use the issue title and issue type in your new Story title. Feel free to customise your Story however you want. The following image is just a suggestion.

Again, if you're using our Zap template from above, this should step will be a lot easier as all variables and template will be pre-filled for you. For more information about the Pivotal Tracker app, read their documentation here

Once you are done, click on Send data to send a test email based on your configuration. If you are not happy with the result, tweak the configuration at the previous step and click RETEST & REVIEW.

Turning on your Zap

Your Zap should now be ready and all that is left is to turn it on!

Your users will now be able to report issues as new strories thanks to the combination of's Webhooks integration and Zapier.

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