If your team collects website feedback in a shared spreadsheet, you know how it goes once the rows pile up: "the form doesn't work", a screenshot lost in Slack, no idea which page or device. This guide moves that work into Marker.io. You don't need any other tool.
Your spreadsheet columns map to Marker.io like this:
Page and Browser / device: recorded automatically with every report.
Screenshot: attached to every report, with the reporter's notes drawn on it.
What's wrong: the issue title and description.
Reported by: the reporter, who hears back when you reply or resolve the issue.
Priority, Status and Assigned to: fields on each issue.
Notes: comments on the issue.
Set up your project
1. Create a project
On the Projects page, click Create project.
Enter a Project name and your Website URL.
Under Integration, keep No integration.
Click Create project.
Is a tool already selected? Click Change integration, then Collect issues in Marker.io only.
2. Add Marker.io to your website
The Report issue button needs a small piece of code on your website. If someone else looks after your website, send it to them from Marker.io:
In your project, go to Widget > Installation > Code snippet & CMS plugins.
Open Send to developer.
Enter your developer's email and click Send. They get the code and instructions by email.
Is your website on WordPress, Shopify, Webflow or another CMS? Use a plugin instead, no code needed. Install the Widget lists one for each.
Once it's live, the Report issue button appears on the right edge of your website.
3. Invite your team
Members handle feedback, like developers and project managers. Invite them from Workspace settings > Members.
By default, every Member can open the project.
Guests are clients and stakeholders who report issues and follow their progress. Click Manage access at the top right of your project, enter their email addresses and click Invite.
Guests are free and don't take a seat.
See User Roles for what each role can do.
Report issues from your website
Instead of adding a row, reporters click the button on the page where they spotted the problem.
Click Report issue.
Draw on the screenshot to point at the problem.
Pick an Issue type and describe what's wrong.
Click Create issue. Anyone without a Marker.io login clicks Send issue and adds their name and email instead.
That's it. The issue lands in your project with the screenshot, the page, the browser and the device.
On the Team plan and above, it also comes with a session replay: a short recording of what the reporter did right before reporting. You see the clicks that led to the problem, no follow-up questions needed.
Triage in Marker.io
Every report lands on your project's Feedback page, which replaces your spreadsheet.
Click an issue to open it. From there you can:
Set the Priority and Assignee.
Change the status as the work moves along.
Reply in Comments. The reporter gets your reply by email.
Watch the session replay to see what happened.
By default, Marker.io emails the reporter when you resolve their issue, so nobody has to ask if it's fixed.
What about the rows still in your spreadsheet? Close the ones that are done. Report the open ones again with the Report issue button, so each gets a screenshot. Then archive the spreadsheet.
Someone still wants a spreadsheet? On the Team plan and above, Admins and Managers can export your issues to CSV.
Add monitoring
Monitoring checks your website on a schedule and finds problems nobody reported, like images missing a text description for screen readers.
In your project, click Monitor in the left sidebar, then Set up monitoring.
Check your website address and click Test access. When you see Domain reachable by our scanner, click Next.
Choose how many pages to monitor, then click Next.
Keep Automatic so Marker.io finds your pages for you, then click Start monitoring.
Your first check starts right away. Once it's done, Monitor > Overview shows your accessibility score and the problems to fix first.
Get started with Monitoring walks you through your first fix.
Does your team already use a project management tool?
Connect it whenever you're ready. Marker.io then sends every new issue to your tool, with the screenshot and a link to the replay, and keeps statuses in sync both ways.
Go to your project's Settings > Integration.
Click Add integration and pick your tool.
Jira needs the Team plan or above, and Azure DevOps needs the Business plan.
See setup guides for every tool in our integrations collection.
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