Marker.io is all about reporting bugs and issues on websites or web applications. This guide will show you how to get the most out of Marker.io in your company by highlighting the many use cases we can help solve.
1. Use Marker.io on Many Environments
To iron out as many bugs as possible, set up Marker.io on different environments of your website or web app:
Testing/Staging: Install Marker.io on your test site so your team or clients can find issues before launching.
Live Site: After you go live, you can still use Marker.io to let people report problems on your site. You can control who sees the Marker.io widget, limiting it to just certain users if needed.
2. Get Everyone Involved in Reporting
Marker.io is ultra useful for a broad range of users:
QA Teams: Easily capture bugs with screenshots and browser info.
Customize to suit technical and non-technical teams. IE: options for detailed or simplified reporting.
Project Managers: Keep track of all reported issues in one spot.
Designers: Catch design issues during or even after the launch.
Developers: Get all the technical details you need, like error logs.
Clients: Let clients find and report issues before launch.
Beta Testers: Use a small group to find bugs before the public sees them.
End Users: Allow visitors to report bugs through a simple tool.
Other Teams (Marketing, Support, etc.): Allow all departments flag issues or suggest improvements.
Benefits of Involving Everyone
Diverse Perspectives: Get bugs from different types of users.
Simplified Reporting: Customize reports for technical or non-technical teams, making the tool accessible to everyone.
3. Make Bug Tracking Easier - Integrate with Existing Tools
Marker.io works with tools like Jira, Trello, and Asana to help keep track of bugs:
Automatic Logging: When someone reports a bug, Marker.io logs it into your project management tool with all the details.
Custom Fields: Use fields to assign the right people and label issues properly.
Organized Reporting: Make sure bugs are clearly labeled and sorted..
Huge amount of help on organizing flows and forms here.
4. Keep an Eye on Issues
Once a bug is reported, make sure it gets resolved:
Assign Responsibility: Make sure someone is assigned to fix each reported bug.
Update Everyone: Use your project management tools to keep clients and team members informed about the progress of each issue.
5. Check How Marker.io Is Being Used
It’s a good idea to see how often Marker.io is being used and by whom:
Track Usage: Check which teams are reporting issues. If some teams aren’t using it enough, remind them to do so.
Look for Patterns: If certain bugs keep showing up, it might mean there’s a bigger problem to fix.
Summary
To get the most out of Marker.io:
Set it up in many websites and environments
Target the widget to specific groups of people.
Make sure the whole team, including clients, is using it.
Integrate with your project management tools to stay organized.
Keep checking how it’s being used and look for patterns.