Marker.io has two types of integration accounts: Personal Accounts and Shared Accounts. Here's a short guide to help you choose the best option.
Shared account
Shared Accounts are for team collaboration. Everyone on your team can report issues and manage projects through a single integration account.
Who Can Use Shared Accounts:
Admins/Managers:
Create Projects: Admins and Managers can create projects directly using a Shared Account.
Assign Accounts: They decide which Shared Account is linked to each project for issue collection.
Members, Guests, and Public Reporters:
Report Issues: Members, Guests and public reporters, can submit issues via the Shared Account associated with the project.
💡 Permissions have changed on September 1st 2024
Following a change introduced on September 1st 2024, Admins and Manager can now create projects using shared accounts.
Before this change, it was necessary for Admins and Manager to connect their own personal integration account to create projects in Marker.io.
Personal accounts
Personal Accounts are for individual use, generally for reporting issues.
Who Can Use Personal accounts:
Admins/Managers:
Create Projects: They have the option to create projects using their Personal Account if they want to keep certain projects private.
Report Issues: They can report issues from their Personal Account, depending on the project’s settings.
Members:
Report Issues: Members can report issues using their Personal Account, subject to the project’s settings.
Guests/Public Reporters:
Access: Guests and public reporters do not have access to Personal Accounts. They will always report issues through the Shared Account linked to the project.