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Collecting Anonymous Issues

Easy Guide to Setting Up Anonymous Issue Reporting

Joe Scanlon avatar
Written by Joe Scanlon
Updated over 4 months ago

We do not currently support Collecting Anonymous Issues. We are considering adding this feature. If this is important to you, please vote and comment here to help prioritize it. In the meantime, below is a workaround to help you.


Understanding User Roles

Before we start, it's essential to understand the different user roles in Marker.io. Here's a quick overview:

  • Guests: Users who can report project specific issues but have limited access to other features.

  • Members: Team members with full access to your Marker.io workspace.

  • Public Reporters: People who report issues from your website without using a Marker.io account.

For more details on user roles, visit our guide.


Setting Up for Anonymous Issues

  1. Use a JavaScript method to add the Marker.io widget to your website.

  2. Add code to preset the name and email field using our set reporter JavaScript code.

  3. Use a valid email address that you control.


Anonymous issue Example

Amber wants anonymous issues on her website, ClientYard.com. She modifies her JavaScript snippet code as follows:

Initial Code:

<script>
window.markerConfig = {
project: '6425ea21a26a782771ab0',
source: 'snippet' };
</script>

Modified Code:

<script>
window.markerConfig = {
project: '6425ea21a26a782771ab0',
source: 'snippet',

reporter: {
email: 'amber+random@agencyyard.com',
fullName: 'Anonymous User',
},
};
</script>

Amber uses an email alias to ensure all emails function correctly.

Above: An example issue from an anonymous user.


Reduce Email Notifications

To minimize the number of email notifications, disable them in your workspace settings by visiting this link and turning off both Issue received and Issue resolved emails.


Reporting Issues

  • Guests and members will continue reporting issues from their accounts as long as they are logged into Marker.io.

  • Public reporters will submit issues as anonymous users.


Need Help?

If you have any questions, comments, or corrections, chat with us at the bottom right of our web pages.

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