We do not currently support Collecting Anonymous Issues. We are considering adding this feature. If this is important to you, please vote and comment here to help prioritize it. In the meantime, below is a workaround to help you.
Understanding User Roles
Before we start, it's essential to understand the different user roles in Marker.io. Here's a quick overview:
Guests: Users who can report project specific issues but have limited access to other features.
Members: Team members with full access to your Marker.io workspace.
Public Reporters: People who report issues from your website without using a Marker.io account.
For more details on user roles, visit our guide.
Setting Up for Anonymous Issues
Use a JavaScript method to add the Marker.io widget to your website.
Add code to preset the name and email field using our set reporter JavaScript code.
Use a valid email address that you control.
Setting Up Anonymous Issue Reporting
Follow these steps to configure anonymous issue reporting on your website:
1. Add the Marker.io Widget
Insert the Marker.io widget code snippet into your website. Here’s a basic example:
<script>
window.markerConfig = {
project: 'your-project-id',
source: 'snippet'
};
</script>
2. Set Up the Reporter Information
Use JavaScript to pre-fill the name and email fields. Modify your widget code like this:
<script>
window.markerConfig = {
project: 'your-project-id',
source: 'snippet',
reporter: {
email: 'your+alias@youremail.com',
fullName: 'Anonymous User',
},
};
</script>
Ultra Important: Use a valid email address that you control. This prevents notification emails from Marker.io being flagged as spam.
3. Example in Action
Let’s say Amber wants to enable anonymous reporting for her website, ClientYard.com. She updates her widget code:
<script>
window.markerConfig = {
project: '6425ea21a26a782771ab0888',
source: 'snippet',
reporter: {
email: 'amber+random@agencyyard.com',
fullName: 'Anonymous User',
},
};
</script>
Amber uses an email alias to make sure she can receive all emails without issues.
Above: An example issue from an anonymous user.
Reduce Email Notifications
To minimize the number of email notifications, disable them in your workspace settings by visiting this link and turning off both Issue received and Issue resolved emails.
How Reporting Works
Guests & Members: Continue reporting issues as usual when logged into their Marker.io accounts.
Public Reporters: Submit issues anonymously based on your setup.
Need Help?
If you have any questions, comments, or corrections, chat with us at the bottom right of our web pages.