Here we talk about best practices for reporting feedback on mobile devices.
The following topics are discussed.
If you're working on a website/web app and you need to make sure that it is responsive (adapts to any device), the following two options should be perfect for you.
Note: if you don't want to display the widget to anyone, make sure to adjust your widget privacy settings.
Mobile device simulator on Desktop
Go to your website and turn on the mobile simulator built inside your browser. Select the device your want to emulate (eg: iPhone X) and your website will automatically be adapted to render what it would look like on a particular device.
Start the Marker.io browser extensions or use the in-page widget to capture your screen. You can now annotate and turn the screenshot into a task in your bug tracking tools (eg: Trello, JIRA, GitHub,...). We will also grab all the technical data you are emulating so your developers can easily reproduce the bug in the same environment.
Browserstack is a service that lets you test your website for cross-browser compatibility on real browsers. You'll get instant access to multiple desktop and mobile browsers.
When testing in Browserstack, simply use the Marker.io browser extension to capture a bug or feedback. We will also grab all the technical data about the BrowserStack device you are emulating so your developers can easily reproduce the bug in the same environment.
Native apps testing
Marker.io does not currently offer an option for bug reporting on native apps. If that's something important to you, please vote for it here:
Feel free to add a comment to your vote, as every additional message helps convince our team to build out each feature. 🙏