If you're encountering problems inviting users or managing subscriptions in Marker.io, this guide breaks down the most common issues and solutions in a simple and organized way. Whether the user is part of another workspace or wants to start their own subscription, here’s how to handle it.
Issues When Inviting Users
🛑 1. This user is part of a non-empty workspace
Problem: The user you want to invite is already a member of another workspace. Marker.io does not allow users to be part of multiple workspaces with the same email address.
Solution:
Use an email alias to create a separate account for the user. This allows them to join your workspace while staying in their current one.
Otherwise, if the user intends to leave their current workspace permanently, the admin of that workspace must remove them. Once removed, you can invite them to your workspace using their standard email address.
🛑 2. This user is part of another workspace with an active subscription
Problem: The user is an admin in another workspace with an active subscription, preventing them from joining your workspace.
Solution: Create a separate account for the user using an email alias. This keeps the workspaces independent and allows them to manage both.
🛑 3. This user is Part of a Workspace but Wants to Start Their Own Subscription
Problem: The user is part of an existing workspace but wants to create and manage their own subscription.
Solution:
The user can create a new account using an email alias to start their own subscription. This keeps their new workspace separate from their existing one.
Otherwise, they can leave their current workspace and use their existing email to set up a new subscription.
How to Use Email Aliases to Manage Multiple Accounts
What is an Email Alias?
An email alias is a simple way to manage multiple accounts without creating new email addresses. It’s a variation of your primary email address that lets you create separate Marker.io accounts.
Example:
Primary Email:
John@email.comAlias:
John+Workspace1@email.com
How to Set Up an Email Alias
Identify Your Primary Email Address: For example, "JohnDoe@email.com".
Choose a Unique Identifier for Your Alias: Select a keyword related to the workspace or project, such as "ProjectX" or "Team2".
Create the Alias: Combine your primary email with the identifier using a "+" sign. For example, "JohnDoe+ProjectX@email.com".
Register a New Account with the Alias: Use the new alias to create an additional Marker.io account.
Benefits of Using Email Aliases
Manage Multiple Workspaces: No need for new email addresses.
Centralized Communication: All emails related to your accounts arrive in a single inbox.
Another Approach: Removing and Re-Inviting Users
If a user needs to move permanently from one workspace to another, you can remove them from their current workspace and then re-invite them to the new one using their standard email address. This method is straightforward but should only be used for permanent transitions.
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