At Marker.io, we recognize the importance of clear communication and collaboration in the feedback process. Our platform is designed to foster interaction and cooperation among different user roles, ensuring that feedback is seen and acted upon effectively.

A Public Reporter submits feedback using a simplified Guest form that requires basic information. They can access their own feedback pages, and view basic details and comments, adding additional comments and uploading files where needed. Their engagement is primarily through email notifications updating them on additional comments and their feedback status.

We notify Public Reporter via email when

These notifications can be edited.

Here are some sample communications

Your Public Reporter can reopen their feedback page at any time through any of the links provided in the emails above. This allows them to stay updated on the status, add further comments, and attach relevant supporting files as needed. This feature ensures continuous engagement and provides an opportunity for more detailed and constructive feedback.

If you wish to restrict the feedback submission to known users only, you can disable the "Public Reporter" role. To do this, navigate to: Settings > Widget > Button > Logged in users only

Guests play a more interactive role. They can see and review feedback from other guests and Public Reporters on the same project, helping to reduce the duplication of feedback reports. Guests can interact on feedback pages by adding comments and uploading additional files, fostering clearer understanding and collaboration. They are also kept updated on their feedback progress through email notifications, and these notifications may be edited.

Once you invite a guest to your project, they will receive an email notification, complete a short form and get access to the guest portal.

The guest portal offers guests an accessible overview, allowing them to track all feedback submitted by themselves or others. They can monitor feedback status and review comments from relevant team members, fostering transparency and collaboration.

Additionally, guests can reopen feedback pages within the Guest Portal at any time. This feature enables them to add further comments and attach supporting files as needed, ensuring continuous engagement and more detailed feedback. It's a streamlined approach that keeps guests informed and actively involved in the feedback process.

Members can create new projects and access all project details and feedback pages, offering a panoramic view of all ongoing feedback. Their role is enriched with an advanced member form for reporting feedback, enabling a more profound and sophisticated interaction with the feedback process.

With access to intricate feedback details such as console logs, network requests, and session replay videos, members gain extensive insights vital to understanding and responding to feedback. This access positions them as critical components in the feedback loop, enhancing the overall quality and responsiveness of the process.

Furthermore, members often have access to internal project management tools, aligning them as key players in task coordination within the team. Their comprehensive oversight and ability to connect various elements of a project make them indispensable in ensuring smooth communication and collaboration, reinforcing the efficiency and effectiveness of the team's workflow.

Within Marker.io:

Admins are advanced Members with additional access to billing and branding details, allowing for extended control over the platform settings.

Marker.io provides two types of feedback forms, catering to the different user roles:

Marker.io's user roles and feedback forms are thoughtfully designed to enhance communication and collaboration within your team. By choosing the roles that best match your collaboration and visibility requirements, you can create a feedback process that is efficient, clear, and highly interactive.