Introduction

If your website or web app is protected, behind a firewall, or requires users to be authenticated, you may require additional settings to allow our rendering servers access to your web page assets.


Basic Authentication

If your site requires basic authentication (.htaccess), you need to grant access to our application. See our Basic Authentication Guide for details.


Self-hosted integrations

If you use a self-hosted private instance of our integrations (EG: Jira Self-hosted) , you will need to give access to our Integration connection IP:

  • 52.17.43.230


Website not publically accessible

If you’re using our regular rendering technology and your website isn’t publicly accessible, you will need to whitelist some static IPs used by our rendering engines to enable access to your private website.

Note: Private websites with custom DNS settings are not supported

List of Rendering (SSR) IPs:

  • 54.74.55.180

  • 176.34.96.155

  • 54.75.170.10

  • 108.129.31.250


Workarounds

If the above does not work for you, we suggest you use either our Browser Extensions or Native Browser API


Feel free to contact us at any time in the chat if you have any questions on the above.

Did this answer your question?