If your website or web app is protected, behind a firewall, or requires users to be authenticated, you may require additional settings to allow our rendering servers access to your web page assets.
If your site requires basic authentication (.htaccess), you need to grant access to our application. See our Basic Authentication Guide for details.
If you use a self-hosted private instance of our integrations (EG: Jira Self-hosted) , you will need to give access to our Integration connection IP:
Website not publically accessible
If you’re using our regular rendering technology and your website isn’t publicly accessible, you will need to whitelist some static IPs used by our rendering engines to enable access to your private website.
Note: Private websites with custom DNS settings are not supported
List of Rendering (SSR) IPs:
If the above does not work for you, we suggest you use either our Browser Extensions or Native Browser API
Feel free to contact us at any time in the chat if you have any questions on the above.