If your website requires basic authentication (e.g. using .htaccess), our servers may not be able to access your site URL, including static resources such as images and stylesheets.

We recommend that you configure your basic authentication settings on your destination.

See on our sample website the images are not captured as they are protected by basic authentication.

To configure basic auth:

Navigate to your destination settings

  • Widget

  • Security

  • Switch on Basic Auth

  • Enter your basic authentication username and password

Now we take a screenshot and see that all images are included.

Bear in mind that using our browser extensions in conjunction with our widget will always yield pixel-perfect screenshots. See our instructions for adding browser extensions here.

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