If your website requires basic authentication (e.g. using .htaccess), our servers may not be able to access your site URL, including static resources such as images and stylesheets.

We recommend that you configure the basic authentication settings on your destination.


Example before basic auth is enabled

The images on the website below are not captured on the screenshot as they are protected by basic authentication.


Configure Basic Auth

To configure Basic Auth settings, navigate to your destination settings:

  • Widget

  • Security

  • Switch on Basic Auth

  • Enter your basic authentication username and password

Example after basic auth is enabled

Now we can take a screenshot and see that all images are included.

Bear in mind that using our browser extensions in conjunction with our widget will always yield pixel-perfect screenshots. See our instructions for adding browser extensions here.

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