Having trouble getting our widget to load up on your webpage? We've put together some helpful tips to help you get it up and running in no time.
Is the Marker.io Code Installed Correctly?
If the Marker.io widget does not appear for your team, it is often due to the code not being correctly installed. Follow these steps to verify the installation:
Verify Code Placement:
Ensure that the Marker.io widget code is correctly placed in your website's HTML.
The code should be inserted before the closing
</head>tag.
Check HTML Source Code:
Confirm that the Marker.io code is present by checking your website's HTML source for "markerConfig".
If "markerConfig" is not showing, the code might not be properly installed.
Double-Check Installation Method:
Review your installation method to ensure that all steps were followed correctly.
Make sure the Marker.io code snippet is correctly added to your site.
Clear Cache
Cached data can sometimes cause conflicts and prevent the Marker.io widget from activating. Follow these steps to clear the cache:
Clear Website Cache:
Clear your website's server cache to ensure that the latest version of your site is being displayed.
Clear Browser Cache:
Clear your browser cache to eliminate any stored data that might be causing conflicts.
Refer to Cache Clearing Guide:
Refer to the guide on clearing your website cache for detailed instructions.
The widget is not displaying for a logged-in user.
Enable Cookies and Cross-Site Scripting
Some browsers, especially on mobile devices, disable cross-site scripting and third-party cookies. Enable these settings to see the widget. Refer to our complete guide for enabling cookies and cross-site scripting on main browsers:
Note: We are working on identifying users via tokens instead of cookies. If this feature interests you, please vote for it here.
Check Account Status
Ensure your trial has not expired or your subscription has not been canceled. Check your account status at Marker.io and reach out via chat for any queries.
Widget Visibility Options
Is the widget set to "Hidden" or restricted to "Known Marker.io users only". Refer to our widget targeting article for setup tips.
WordPress plugin issues
1. Avoid Conflicts:
Ensure you don't have both the WordPress plugin and the snippet code installed simultaneously.
2. Check Widget Settings:
Verify your widget settings on Marker.io and ensure they are set correctly. Refer to our widget targeting article for guidance.
3. Check Plugin Settings:
Ensure the WordPress plugin settings target the correct page type and user role.
4. Disable Conflicting Plugins:
Other plugins, like caching plugins, may conflict with Marker.io. Disable these plugins to see if it resolves the issue. You may need to tweak the caching plugin settings to allow Marker.io to operate correctly.
Incorrect Snippet Code Installed
A common issue arises when you add the Marker snippet code and then create a new project but forget to replace the snippet code with the new Marker project code. Double-check that the snippet code you have added is the correct one for the Marker.io project you are linking to.
Duplicate Code Added to Your Website
Remove Old Codes: Ensure only the current Marker.io code exists on your site. Search your HTML source code for "markerConfig" and ensure it appears only once.
Conflicts with ads or popups
Ads or pop up on your website may interfere with our software. Try disabling them for testing, and if this resolves your issue, maybe there will be some tweaks you can make to them to ensure that they don't impact the widget.
Conflicts with other browser plugins
Some browser plugins, like spell checkers or ad blockers, may conflict with Marker.io. Disable these plugins on sites where Marker.io is installed.
Content Security Policy
Check CSP Settings:
Ensure your site's CSP allows the Marker.io script to load. Check the browser console for any CSP errors and adjust your CSP settings accordingly.
Note: CSP is a security mechanism that helps protect against content injection attacks like Cross-Site Scripting (XSS). Refer to our updated guide on using Marker.io with CSP:
Need More Help?
Chat with Us: If you need further assistance, chat with us at the bottom right corner of your screen. We're here to help! 🙏