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All CollectionsWidgetTroubleshoot Widget Display and Login Recognition Issues Widget Display and Login Recognition Issues

You may need to edit your browser privacy settings to enable

Joe Scanlon avatar
Written by Joe Scanlon
Updated over a week ago


You may face two main issues with the widget on certain browsers setups:

  1. The widget does not display.

  2. The widget appears but doesn't recognize that you are logged in or doesn't acknowledge a login attempt.

These issues typically occur due to browser privacy settings that block cookies and cross-site scripting. Follow the steps below to:

  • Allow third-party cookies

  • Enable cross-site tracking


We're exploring the possibility of identifying users via tokens instead of cookies. If this aligns with your needs, vote on that feature here.

Google Chrome

Allow All Cookies and Enable Cross-Website Tracking

Option 1: Temporarily Enable Third-Party Cookies

  1. Open the Website:

    • Navigate to the website where you wish to enable cookies.

  2. Click the Eye Icon:

    • In the URL bar of your browser, look for an 'eye' icon.

    • Click this icon to temporarily allow third-party cookies for your current session.

Temporarily enabling cookies is session-specific and will reset after the browser is closed.

Option 2: Permanently Allow Third-Party Cookies for Specific Sites

  1. Access Chrome Settings: Click the three dots in the top right corner and select "Settings."

  2. Navigate to Privacy Settings: Go to "Privacy and Security."

  3. Cookie Settings: Click on "Site Settings," then "Cookies and Site Data."

  4. Add Trusted Websites: Choose "Allow third-party cookies." Click "Add" and enter [*.]

Adding websites to the 'Allow' list in Chrome settings will permanently enable cookies for those sites, enhancing their functionality.

Google Chrome on Android

  1. Open the Chrome app.

  2. Tap the three dots > "Settings."

  3. Go to "Site settings" > "Cookies" and turn Cookies on.

  4. Navigate to "Privacy and Security" > "Do Not Track" and turn this setting off.

Google Chrome & Incognito on a computer

  1. Click the three dots in the top right > "Settings."

  2. Under "Privacy and Security," click "Cookies and other site data."

  3. Select "Allow all cookies."

  4. Turn off "Send a Do Not Track request with your browsing traffic."

💡 Top Tip for Incognito Mode

  1. Log into in one tab.

  2. Open another tab for the website you are reporting feedback on.

  3. Use the three dots at the bottom of the reporting widget to verify you are a “known” user on

Google Chrome on iPhone & iPad

  1. Go to Settings > Chrome.

  2. Turn on Allow cross-website tracking.

Firefox: Allow all cookies and allow cross-website Tracking

Firefox on Android

  1. Tap the three dots menu > Settings > Privacy > Cookies > Enabled.

Firefox on a computer

  1. Open Firefox and click the menu button > Options > Privacy & Security > Cookies and Site Data.

  2. Click Manage Exceptions and allow and

Firefox on iPhone and iPad

  1. Go to Settings > Firefox.

  2. Turn on Allow cross-website tracking.

Safari: Allow all cookies and allow cross-website Tracking

Safari on Mac

  1. Open Safari and click the Safari menu > Preferences > Privacy tab.

  2. Uncheck Prevent cross-site scripting and Block all cookies.

Safari on iPhone & iPad

  1. Go to Settings > Safari.

  2. Turn off Prevent cross-site tracking and Block all cookies.

Note: It's crucial to add exceptions for both and in your browser settings to ensure the widget displays correctly and recognizes user logins.

By following these steps, you can ensure that the widget functions properly and recognizes logged-in users.

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