If you're having trouble with the Marker.io widget not appearing or not recognizing your login, follow this guide for easy-to-understand steps to fix the problem.
If you haven’t already, check out our general troubleshooting guide here:
What’s the Issue?
There are two main issues you might encounter:
Widget Not Showing: The Marker.io widget doesn’t appear on the webpage.
Login Issues: The widget shows up but doesn’t recognize your login, or repeatedly asks you to log in.
These issues often happen because your browser is blocking cookies or cross-site tracking, both of which are needed for Marker.io to function properly.
Note: We're exploring identifying users via tokens instead of cookies. If this is important to you, vote on that feature here.
General Fixes for All Browsers
Enable Cookies: Ensure cookies are enabled in your browser settings.
Allow Cross-Site Tracking: Make sure cross-site tracking is allowed, as this helps Marker.io recognize your login across different sites.
See the Browser-Specific Solutions below.
Chrome
Google Chrome (Desktop)
Option 1: Temporarily Enable Third-Party Cookies
Visit the website where you’re trying to use Marker.io.
Look for the Eye Icon in the URL bar.
Click the Eye Icon to temporarily allow third-party cookies for this session.
Note: This change only lasts until you close your browser.
Option 2: Permanently Allow Third-Party Cookies
Open Chrome Settings: Click the three dots in the top-right corner, then select "Settings."
Go to Privacy Settings: Choose "Privacy and Security."
Cookie Settings: Click "Site Settings," then "Cookies and Site Data."
Add Marker.io: Select "Allow third-party cookies" and click "Add." Enter
[*.]app.marker.io.
Note: This will permanently allow cookies for Marker.io, ensuring it works smoothly.on.
Google Chrome (Android)
Open Chrome and tap the three dots in the top-right.
Go to Settings > "Site settings" > "Cookies" and turn Cookies on.
Navigate to Privacy and Security > "Do Not Track" and turn this setting off.
Google Chrome (Incognito Mode)
Log into app.marker.io in one tab.
Open a new tab for the website where you’re reporting an issue.
Verify Your Login: Use the three dots at the bottom of the Marker.io widget to confirm you're recognized as a user.
Google Chrome (iPhone & iPad)
Open Settings > Chrome.
Enable Cross-Site Tracking: Turn on "Allow cross-website tracking."
Firefox
Firefox (Android)
Tap the three dots menu > Settings > Privacy > Cookies.
Enable Cookies.
Firefox (Desktop)
Open Firefox and click the menu button.
Go to Options > Privacy & Security > Cookies and Site Data.
Manage Exceptions: Add
marker.ioandapp.marker.ioto the allowed list.
Firefox (iPhone & iPad)
Open Settings > Firefox.
Allow Cross-Website Tracking: Turn this option on.
Safari
Safari is known for its strong privacy settings, which is great for keeping you safe but can sometimes block tools like Marker.io from working smoothly. Here’s what you can do:
Safari (Mac)
Open Safari and click on Safari > Preferences.
Go to the Privacy tab.
Uncheck both Prevent cross-site tracking and Block all cookies.
Pro Tip: You might not want to disable these privacy settings all the time. For better control, you could temporarily adjust them while using Marker.io and switch them back afterward.
Safari (iPhone & iPad)
Open the Settings app and scroll to Safari.
Toggle off Prevent cross-site tracking and Block all cookies.
Alternative Approach: Consider using another browser like Chrome or Firefox, which might offer more flexible settings without affecting your main browsing experience.
Workarounds to Reduce Privacy Risks
We understand that disabling cross-site tracking and cookies can raise concerns. Here are some strategies to minimize risks while still getting Marker.io to work:
Use a Different Browser Just for Testing: If you prefer not to change your main Safari settings, you could use another browser (like Chrome or Firefox) with more permissive settings just when you’re working with Marker.io.
Temporary Adjustments: If you only need Marker.io to work occasionally, make the privacy changes just for the time you’re using it, then switch them back. It’s an extra step, but it keeps your browsing habits more secure in the long run.
Need Help?
If you have any questions, comments, or corrections, chat with us at the bottom right of our web pages.