Feedback Analytics

Advanced Project Insights & Analytics

Joe Scanlon avatar
Written by Joe Scanlon
Updated over a week ago

Ever wondered how well your team and clients are using How good is your team at addressing issues? Who are the top reporters? With our feedback analytics section, you can now answer all these questions.

Feedback Analytics Overview

Within each of your projects, the feedback analytics page offers details on the number of:

  • Open tasks

  • Resolved tasks

  • Archived tasks

  • Total tasks

In the above graph, you see:

  • Issues reported by Guests and Public Reporters (red)

  • Issues reported by Members (blue)

  • The cumulative amount of issues over the last 30 days. (grey)

You can filter by the guest or member roles.

The graphical view can be selected at 7, 30, or All-Time period.

You also see an overview of your top reporters.

How do I enable feedback analytics?

This feature is enabled by default once you are on the Team plan or above.

To view the Analytics, navigate to your Project Settings > Feedback > Analytics.

Advanced Analytics

We are considering building some more advanced analytics for our users. If this is something that you would like, please consider voting for that feature request here.

We are currently considering analytics including performance overviews like:

  • List our most active reporters across all projects

  • How many open issues are on our account?

  • Average first response time

  • Average resolution time

  • Export analytics

Feel free to add your comment to this feature request and list what type of analytics you'd like to see. πŸ™

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