Session Replay (in beta) lets you view a visitor's journey on your website. It can include the user's view (like browser or screen output) and user input (like mouse behavior). Existing solutions include LogRocket, FullStory, and HotJar.
At Marker.io, we are launching a lightweight Session Replay tool. You will always know what happened to a user just before they submit a bug or feedback. Check it out below.👇
How does Session Replay work?
Each time your reporters submit a bug or feedback, you will be able to rewind time and watch what occurred that led up to that point.
Session Replay will allow you to answer questions like:
Which elements aren’t working?
What features cause confusion?
When, where, and why do users get frustrated?
If you have Session Replay enabled on your Marker.io widget, you will see a new button on your feedback page:
If your project is connected to an integration like Jira, you’ll see a quick access link to watch the last 30 seconds before the Jira issue was created.
Now with Session Replay, you get the same excellent quality feedback page as before—and you can go back in time and see exactly what this user's experience was on your website.
How do I activate Session Replay?
Check that your subscription includes this feature. You will need a Team plan minimum. Check if your plan includes Session Replay here.
Ensure that it's enabled for your project under Widget > Session Replay.
Frequently Asked Questions (FAQ)
How much does Session Replay cost?
Session replay is available starting on the Team plan and above. Check if your plan includes Session Replay here.
Will this slow down my website?
No, it won't. The Marker.io script is engineered to run entirely in the background and should never cause your site to perform slowly. The design of the script and how it interacts with our servers is much like that of Google Analytics.
Is there a limit on recordings?
We currently support up to 100 simultaneous visitors to your website. If you exceed this limit, contact us in our chat, and we'll work closely with you to provide a suitable pricing structure.
Do you store all reporters’ sessions?
The Marker.io widget is constantly recording the latest 3 minutes in the background. All recorded data is automatically deleted if no feedback is submitted within those 3 minutes.
How do I enable & disable Session Replay?
After you’ve embedded the Marker.io script on your website, go to any project under Widget > Session Replay and enable the toggle.
Who can view the Session Replay?
All members of your Marker.io account can view Session Replays. Check our User Roles guide.
Why is it in beta?
The technology behind Session Replay is quite advanced. Although we’ve tested it extensively, we want to ensure it records all types of websites perfectly. If you find that the recording is not accurate, please let us know.
Can Session Replay capture all of my website content?
At present, there is some limitation to Session Replay. It cannot record Canvas and WebGL content, for example. Once we release our video screen recording feature, your reporters will be able to record a video that captures most content types.
Do you record sensitive information?
Password fields are automatically obfuscated. We are working to introduce a special class to block elements from being recorded. Contact us if you need that.
Try out Session Replay on your website, and as it's still in Beta, we'd love to hear your feedback. You can contact us in the chat on Marker.io 🙏