Session Replay lets you view a visitor's journey on your website. It can include the user's view (like browser or screen output) and user input (like mouse behavior). Existing solutions include LogRocket, FullStory, and HotJar.

At, we are launching a lightweight Session Replay tool. You will always know what happened to a user just before they submit a bug or feedback. Check it out below.👇

How does Session Replay work?

Each time your reporters submit a bug or feedback, you will be able to rewind time and watch what occurred that led up to that point.

Session Replay will allow you to answer questions like:

  • Which elements aren’t working?

  • What features cause confusion?

  • When, where, and why do users get frustrated?

If you have Session Replay enabled on your widget, you will see a new button on your feedback page:

If your project is connected to an integration like Jira, you’ll see a quick access link to watch the last 30 seconds before the Jira issue was created.

Now with Session Replay, you get the same excellent quality feedback page as before—and you can go back in time and see exactly what this user's experience was on your website.

How do I activate Session Replay?

  1. Check that your subscription includes this feature. You will need a Team plan minimum. Check if your plan includes Session Replay here.

  2. Session Replay will not work with the Browser Extension installation method alone. It would be best to use the JavaScript snippet install, NPM, CMS plugins, etc. See here for all of our installation methods.

  3. Ensure that it's enabled for your project under Widget > Session Replay.

Frequently Asked Questions (FAQ)

How much does Session Replay cost?

Session replay is available starting on the Team plan and above. Check if your plan includes Session Replay here.

Will this slow down my website?

No, it won't. The script is engineered to run entirely in the background and should never cause your site to perform slowly. The design of the script and how it interacts with our servers is much like that of Google Analytics.

Is there a limit on recordings?

We currently support up to 50 simultaneous visitors to your website. If you exceed this limit, contact us in our chat, and we'll work closely with you to provide a suitable pricing structure.

Do you store all reporters’ sessions?

Once your plan includes Session Replay, and you have not disabled it, the widget records all sessions in the background.

If no feedback is reported, recorded sessions are automatically deleted after max 1hr (or less, most of the time, it only takes 15min). When there’s feedback reported, the related session is stored permanently to be accessed through the feedback page. Session data is not publicly accessible, you need to be a member and have access to the project to load it. All session data is automatically erased if you delete your workspace.

How do I enable & disable Session Replay?

After you’ve embedded the script on your website, go to any project under Widget > Session Replay and enable the toggle.

Who can view the Session Replay?

All members of your account can view Session Replays. Check our User Roles guide.

Can Session Replay capture all of my website content?

At present, there is some limitation to Session Replay. It cannot record Canvas and WebGL content, for example. Once we release our video screen recording feature, your reporters will be able to record a video that captures most content types.

Do you record sensitive information?

Password fields are automatically obfuscated. We are working to introduce a special class to block elements from being recorded. Contact us if you need that.

Try out Session Replay on your website, we'd love to hear your feedback. You can contact us in the chat on 🙏

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