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Why can't my account create webhooks?
Why can't my account create webhooks?

Solving Webhook Setup Problems

Emile-Victor Portenart avatar
Written by Emile-Victor Portenart
Updated over 4 months ago

If you're struggling to set up webhooks and sync issues with Marker.io, it might be due to permission settings.

Understanding Webhooks

Webhooks allow Marker.io to communicate with platforms like Jira or Trello in real-time. This lets Marker.io send updates about issues automatically. If you can't create them, it's often a permissions issue.

Common Reasons for Webhook Issues

Permissions Required

  • Admin Access Needed:

    • Your integration account must have full admin permissions to set up webhooks. This ensures Marker.io can create the webhooks and function properly.

Specific Requirements for Jira

  • Jira Users:

    • You need a Product Admin role in Jira to connect Marker.io successfully. For more details, check our Jira documentation.


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