If you're struggling to set up webhooks and sync issues with Marker.io, it might be due to permission settings.
Understanding Webhooks
Webhooks allow Marker.io to communicate with platforms like Jira or Trello in real-time. This lets Marker.io send updates about issues automatically. If you can't create them, it's often a permissions issue.
Common Reasons for Webhook Issues
Permissions Required
Admin Access Needed:
Your integration account must have full admin permissions to set up webhooks. This ensures Marker.io can create the webhooks and function properly.
Specific Requirements for Jira
Previously, you needed a Product Admin role in Jira to connect Marker.io successfully. However, there is now another option:
If you have Product Admin access, this remains the best practice for full functionality.
If you do not have Product Admin access, you can use webhooks as a workaround.
For a step-by-step guide on setting up webhooks for Jira without the Product Admin role, refer to our full setup guide.
Need Help?
If you have any questions, comments, or corrections, chat with us at the bottom right of our web pages.