Overview
AI Translation helps teams collect more detailed feedback by letting reporters write in their native language. Marker.io automatically detects the language of the reported issue and translates the issue title and description into your team's preferred language.
This is especially useful for teams with international reporters, testers in multiple countries, or multilingual websites.
AI Translation is optional and disabled by default. Teams can choose whether to enable it.
💡 Beta
AI Translation is currently in beta and free to use for all teams. Pricing will be announced when the feature exits beta.
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Contact us to enable this feature on your account.
How it works
The translated version includes a note: "Translated with Marker.io from [language]" so your team knows the issue was translated.
Supported languages
Reporter languages: Reporters can submit feedback in any of 200+ languages. However, translation quality is optimized for the five team languages listed below. Results may vary for other languages.
Team languages: Your team can receive translations in:
English
Spanish
French
Dutch
Polish
More languages will be added in future updates. Contact us to request your team language.
Setting up AI translation
Go to your Website > Settings
Navigate to the AI page
Enable AI Translation
Select your team's language
Save your settings
Once enabled, all new issues will be automatically translated.
Viewing original content
When viewing a translated issue in Marker.io:
The translated title and description are shown by default
Click "Original" tab to view the original content submitted by the reporter
The original language is displayed alongside the translation
In your integrations, the description includes a link to view the original content in Marker.io.
Testing translations
Before going live, you can preview how translations will work:
Go to your Website > Settings
In the AI Translation section, click Try it out
Enter sample text in any language
See how it will be translated for your team
Edge cases
Same language: If a reporter submits feedback in the same language as your team's setting, Marker.io skips translation and delivers the original content.
Low confidence: If the AI cannot confidently translate the content (for example, very short text), the original content is delivered with an indicator explaining why translation was skipped.
Mixed languages: When feedback contains multiple languages (for example, a French description with English technical terms), Marker.io translates the content while preserving quoted text and code snippets.
For example:
Original (French): "Merci de modifier le titre sur la page d'accueil en "Promotions sur nos parfums pour le Black Friday".
Translated (English): "Please update the title on the home page to "Promotions sur nos parfums pour le Black Friday".
The quoted French text is preserved because it represents content the reporter wants to appear on the website.
Translation failures: If translation fails for any reason, your issue is still created with the original content. No feedback is lost.
Data & privacy
AI Translation uses Amazon Bedrock for all processing. Your data is:
Never used to train AI models
Processed in isolation and not retained
Encrypted in transit and at rest
Learn more in AI Data Security & Privacy.