Issue Types help your team quickly understand what kind of feedback is being reported — whether it’s a bug, a new feature idea, or something else.
They’re a simple way to organize feedback and make sure everything lands in the right place, both inside Marker.io and in your connected tools like Jira, Trello, and more.
What Are Issue Types?
Issue Types are simple labels that describe the type of feedback someone is giving. You can use the default ones or create your own (on certain plans).
Here are some common types:
Type | Used For |
🐛 Bug | Something is broken or not working as expected |
🚀 Improvement | A suggestion or idea to make something better |
🛠️ Custom Types | Any other type your team needs |
Where You'll See Issue Types
You’ll come across issue types in a few places:
Issue list – A new icon appears next to every issue to show its type.
When reporting feedback – Reporters choose the type that fits their message.
On widget forms – Each type can have its own form to ask the right questions.
In the issue itself – Every report gets tagged with a type.
Inside your tools – The issue type is passed into your Jira, Trello, ClickUp, etc.
Reporting with Issue Types
When someone submits feedback through the widget, they can choose an Issue Type.
Reporters will see descriptions for each type to help them choose the right one.
You can customize those descriptions and default form templates for each type.
💡 Example:
Improvement: “What’s your suggestion? Why is this needed?”
Bug: “What went wrong? What did you expect?”
Task: “What task needs to be done?”
Widget Forms
Each issue type can have its own form. This helps you ask the right questions based on the type of feedback. You can collect different details from guests members by customizing issue types for each role.
💡 Tip: Set up a different bug report template by issue type. eg:
Improvement: What's your suggestion? Why is this needed?
Bug: What's the problem? What did you expect?
Auto-Hiding Issue Type Field
If only one issue type/form is enabled, the widget will automatically hide the issue type selection — simplifying the experience for your reporters.
Show Different Issue Types to Different Users
You can control which issue types guests and team members see.
Why this matters:
Guests might only need to report bugs.
Members might handle feature requests and internal tasks.
Example:
If you connect Marker.io to Jira and your Jira has lots of issue types, you don’t have to show them all to everyone. Just pick the ones that matter.
Issue Types Within Issue Page
Every reported issue is assigned an issue type, so your team can understand the nature of the feedback at a quick glance.
Admins, Managers, Members: Can view and modify issue types.
Guests: Can view issue types.
Issue Types in Your Connected Tools
When you use one of our integrations, we’ll display the issue type directly in your connected tools. If the issue type ever changes in Marker.io, we’ll add a comment on the issue to keep everything up to date.
Filtering Issues by Type
You can now filter your issue list based on the issue type. For example:
Show only 🐛 Bugs to prioritize critical issues.
View 🚀 Improvements for planning sprints.
Focus on ✅ Tasks assigned to your team.
Setup Guide
Managing Issue Types
To customize your issue types:
Go to your Project Settings
Access the Issue Types section
Add, edit, or remove types to match your team's workflow
Configure your forms for each type
Customizing Form Fields
Decide what information you collect based on the issue type:
Go to your Guest or Member form
Select a form to customize
Add or remove fields specific to that form
Save your changes
Plan Details — Who Can Use and Edit Issue Types?
Plan | Use Issue Types | Custom Issue Types | Edit Issue Types |
Starter Plan | ✅ Yes | ❌ No | ❌ No |
Team Plan & Higher | ✅ Yes | ✅ Yes | ✅ Yes |
All plans can use issue types (assign them, enable/disable forms)
Only Team plan and above can create custom issue types or edit existing ones
FAQ
Can issue types be changed after submission?
Can issue types be changed after submission?
Yes! Once on a Team plan or above, Admins, Managers, and Members can update the issue type anytime.
Will issue types sync with our project management tool?
Will issue types sync with our project management tool?
The initial issue type will be highlighted in your tool. If you change the issue type later in Marker, we’ll add a comment to the issue in your tool to reflect the update.
Can we create custom issue types?
Can we create custom issue types?
Absolutely! Once on a Team plan or above, Admins and Managers can define custom issue types in the Project settings.
What happens if only one issue type is enabled?
What happens if only one issue type is enabled?
The widget will hide the issue type selector, simplifying the form for reporters.