Is Marker.io GDPR compliant?
Is Marker.io GDPR compliant?
Yes, Marker.io fully complies with GDPR (General Data Protection Regulation). We take your privacy seriously. You can find more details about our GDPR compliance here.
Does Marker.io collect sensitive and personal information?
Does Marker.io collect sensitive and personal information?
It’s important to understand that Marker.io collects data about two main types of users.
Users with a login: When you create a Marker.io account, we collect basic information such as Full name, Email address, Profile picture, IP address, Operating system, and Browser (Type, Version).
End-users / reporters: Anyone submitting issues via Marker.io’s widget. For these users, Marker.io collects basic information such as Full name & Email address, and device info (OS, Browser, …). In addition, there are two types of other sensitive data your Marker.io admin could send to Marker.io when collecting issues via the widget.
Admins can actively send any custom attributes about reporters via our custom metadata feature.
Admins can passively collect sensitive data that might be embedded in the page content of your website. The widget might capture screenshots, videos, or session replays, which could unintentionally include sensitive information (like data typed into fields). We offer tools to help admins block or blur this content to avoid collecting unwanted personal data.
How Long Does Marker.io Keep Data?
How Long Does Marker.io Keep Data?
We retain your data until you ask us to delete it. You can either delete your user data or workspace directly, or contact us for assistance. Once deleted, your data is also removed from our backups within 90 days.
For session replays:
If no issue is submitted, the replay is deleted within 1 hour (usually within 15 minutes).
If an issue is reported, the related session is saved as part of the issue record and kept until you remove it.
Does Marker.io Use Subprocessors?
Does Marker.io Use Subprocessors?
Yes, we work with third-party companies to deliver our services. We carefully choose these partners based on their strong security practices. You can review our full list of sub-processors here.
How should I describe Marker.io in my Privacy Policy?
How should I describe Marker.io in my Privacy Policy?
To make it easier for you, we’ve created sample wording you can include in your privacy policy. Feel free to use it as a starting point or adapt it to suit your needs. Check it out here.