Azure DevOps Integration
Efficient website feedback with Azure DevOps in a few simple steps.
Joe Scanlon avatar
Written by Joe Scanlon
Updated over a week ago

Collect website feedback as new issues directly in your Azure DevOps projects. With our 2-way synchronization, your issue status, fields, and comments are always in sync.

Set up an Azure DevOps Integration

Add a project

To get started, go to the dashboard and Create a project.

Complete the project form by entering a :

  • Project name

  • The website where you wish to collect feedback

  • Select your integration

  • Select the space within your integration where you wish to receive your feedback

If this is your first time connecting, you need to authorize to use your Microsoft account. You may also need to Authorize third-party application access in Azure DevOps.

Configure forms

We fetch your native fields into your widget form. You can show/hide any fields and preset fields with dynamic values. For example, set the default priority of each feedback.

Note: members report through the Member form, while Guests and Public Reporters report via the Guest form. More on that in our User Roles Guide.

Install widget

The last step is to install the website widget. We have many options for installing our widget and recommend our manual JavaScript install in most cases.

Alternatively, install the widget via the WordPress plugin, NPM package, or send a request to your developer in one click.

Visit your website, refresh and check that the widget appears.

How it works

Collect feedback

Reporters can submit their feedback directly to your Azure DevOps project without leaving their website. Their feedback will automatically include detail-rich technical data.

Let’s say the Contact Us button is broken on the About Us page. The reporter clicks on the widget and is presented with a screenshot and a feedback form to complete.

The screenshot can be annotated, and the feedback form can be as simple or as complex as you wish. We recommend keeping the feedback form as simple as possible for your non-technical reporters.

Review issues

In your Azure DevOps project, you see the feedback arrive with the screenshot and automatically captured technical data, including:

  • Page URL

  • Browser

  • Screen size

  • Operating system

Communicate with reporters

The "Contact via" link opens the Feedback Page, where you can communicate with your reporters. All conversations will be synced with Azure DevOps.

Synchronize Status

Once you update an issue status to “done” within Azure, this will update the status to resolved and notify the reporter via email that the issue is complete.


Authorize third-party application access in Azure DevOps

Before can integrate with your Azure DevOps projects, you need to ensure you have allowed third-party application access in your organization policies.

1. In your Azure DevOps dashboard, go to your Organization settings:

2. Go to Security > Policies and turn on third-party application access via OAuth:

That's it! You should now be able to connect your Azure DevOps projects to

Is secure?

We take your data and the security of our systems very seriously, using the most advanced security to connect with your account. See the latest version of our security policy at:

Invite your team to collaborate on a dedicated Azure project today with, where anyone can report bugs and feedback in seconds. We have many advanced features for you to explore. See Academy, which we continuously update with our latest features.

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