Marker.io lets you gather issues and bug reports from anyone visiting your live website or web app. Instead of sorting through endless emails or scattered messages, you can collect issues right where they happen. This guide will show you how to get started, choose who can submit issues, and keep improving your site over time.
Why Use Marker.io on Your Live Website?
Websites are always a work in progress. Whether you’re fixing bugs, refining features, or planning new updates, feedback is essential. But feedback often gets lost in emails, spreadsheets, or casual conversations. Marker.io changes that by turning your website into a space for structured, actionable input.
Internal Teams: Marker.io lets your team report bugs and suggest improvements directly from the website. No more guessing about what someone means—reports come with detailed context like screenshots, browser details, and page URLs.
Client-Agency Relationships: For agencies, Marker.io is a game-changer. It allows clients to report bugs or request changes without endless email threads. They can point to exactly what they’re talking about, and their input goes straight to your project management tool.
Marker.io simplifies the feedback loop, helping you and your stakeholders stay on the same page.
Setting Up the Marker.io Widget
First, you'll need to install the Marker.io widget on your website. You can do this using a JavaScript snippet, which gives you full control over who can report issues and when they can do so.
To access these settings:
Go to your Marker.io dashboard.
Select your project.
Navigate to Project Settings > Widget > Button > Button Targeting.
From here, you can choose options on how to manage who can submit reports. Check out our button targeting guide here for full details.
Using the Browser Extension for Feedback
Marker.io also offers a browser extension for reporting issues. This is especially handy for team members or clients who frequently submit feedback. To use this feature:
Invite users to your Marker.io account.
Ask them to install the Marker.io browser extension.
Only invited users with the extension can report issues, giving you another layer of control.
Why Continuous Feedback Matters
Collecting feedback shouldn’t be a one-time event. Websites and web applications evolve constantly, and Marker.io helps you keep up. With ongoing input from your team or clients, you can:
Catch Bugs Early: Fixing issues on a live site can feel like finding a needle in a haystack. Marker.io helps you pinpoint problems quickly, complete with all the context you need.
Prioritize Improvements: Not all feedback is equal. Marker.io organizes input in a way that makes it easy to prioritize what matters most.
Build Trust with Clients: For agencies, Marker.io strengthens client relationships. When clients see that their feedback is heard and acted on, it builds confidence in your work.
Wrapping Up
Marker.io offers a flexible setup, whether you’re looking for wide-open issue reporting or a more controlled environment. By configuring the button targeting and access methods, you can perfectly tailor the tool to your needs.