This guide walks you through the steps to upload and share files on Marker.io when reporting issues. Whether you need to attach an image, video, document, or log file, we've got you covered.
Common Scenarios for File Uploads
File uploads in Marker.io are versatile and can be used in various situations:
Replacing images or logos
Uploading locally captured screenshots
Sharing videos to clearly demonstrate issues
Submitting text files for content updates
Attaching console and network logs (like HAR files) for technical issue reporting
Uploading Files When Reporting an Issue
You can easily attach files while reporting an issue on Marker.io. Follow these simple steps:
Start Reporting: Click on the Marker.io issue reporting widget.
Attach File: Click on the 'Attach File' icon and choose a file from your device.
Upload File: Click 'Upload' to attach the file to your report.
Tip: You can attach multiple files by repeating these steps for each file.
Uploading Files to the Issue Page
You can also upload files directly to the issue page to share with your team. Here’s how:
Navigate: Go to the ‘Issues’ tab on your dashboard and select the relevant issue page.
Attach File: Click 'Upload File' and select your file.
Upload File: Click 'Upload' to make the file accessible on the issue page.
Supported File Types and Sizes
File Types Supported:
Images: JPEG, PNG, GIF
Documents: PDF, DOC, DOCX
Presentations: PPT, PPTX
Videos: MP4, MOV
File Size Limits:
Maximum size per file: 50MB
Files per submission: Up to 10
Total attachment size: 250MB
Use Cases for File Uploads
Here are some examples of when you might want to upload files on Marker.io:
Bug Reporting: Attach screenshots or videos to clearly showcase bugs.
Document Sharing: Share documents that are relevant to ongoing projects.
Design Review: Upload design files for team review.
Conclusion
Uploading and sharing files on Marker.io is an easy way to improve communication within your team. By following these steps, you can ensure that all relevant information is included in your issue reports. If you have any more questions, feel free to contact our support team at support@marker.io.