Welcome to Marker.io. Below we will guide you through our software as a Guest Reporter.
You may have received an email from your team inviting you to report website feedback.
Once you select "Start reporting feedback", you will be presented with a short form to complete.
Complete all fields to accept the guest invitation. Consider uploading a picture also to personalize your account.
The Guest Portal
You now have access to the Guest portal, which may initially be empty. You may review your feedback, including screenshots, comments, and feedback status. You may see feedback reported by other Guests if your team has enabled this setting.
Your Guest portal is available at: https://app.marker.io.
The Feedback Widget
You may see a button similar to the below on your website. This is the Marker.io feedback widget. It may look slightly different depending on how your team sets it up.
Once you click on the feedback widget, you will be presented with a screenshot of the web page and a short feedback form to complete.
Let’s say you notice that the Contact Us button is broken. You click on our widget and see:
On the left is a crisp screenshot of the page, and on the right is a short feedback form. This form may be more detailed, depending on how your team sets it up. Annotate the screenshot to focus on the Contact Us button using the tools on top. Complete the feedback form to the best of your ability.
You can now “Send Feedback” as it’s very clear what the issue is here.
Automatically Captured Information
Some technical information is automatically captured when you submit feedback, including:
URL of the web page.
You may receive email notifications, including:
When anyone comments on any feedback you've reported or commented on. Select the “Click here to reply” button to add further commentary.
When your team closes the feedback. Select the “View your issue” button to add further commentary.
The Feedback Page
You will see the Feedback page when you interact with any of the links on the emails above or open any available feedback on the Guest portal at https://app.marker.io.
On the bottom right, you can add more commentary and upload additional files as you see fit.
Guest Profile Settings
You may access your profile settings at https://app.marker.io.
Explore various settings, including:
Changing your profile picture
Changing your password
Deleting your profile
Viewing your feedback history
Installing our browser extensions
Referring Marker.io to your friends.
If you have any questions regarding Marker.io software, feel free to contact us at: firstname.lastname@example.org