This guide will help you easily find, download, and even get your invoices sent to you via email. Plus, we’ll explain what details are included in your invoice, like charges for plan changes or adjustments when you add or remove users.
1. Viewing and Downloading Invoices
If you're responsible for handling billing, here’s how you can access your invoices:
Who Can See Invoices?
Only users with the Admin role on your Marker.io account can view invoices. If you're an Admin, you're good to go!
When Are Invoices Available?
Invoices might take up to two hours to process after any billing changes. So, if you’ve made adjustments, give it a couple of hours before expecting to see the updated invoice.
Steps to View Your Invoices
If you’re an Admin, here’s how to find your past invoices:
Head over to your Marker.io dashboard.
Go to Workspace Settings and then click on Billing.
Under Invoices, you’ll see a list of all your past invoices.
If needed, you can download any invoice from this list.
Tip: Want to jump straight to your billing settings? Click here for a direct link!
2. How to Receive Invoices by Email
If you'd prefer to get invoices delivered straight to your inbox, you can set that up easily:
Go to Workspace Settings > Billing > Billing Details.
Under Invoicing Options, activate the Invoice by Email feature.
Enter the email address where you want invoices sent.
Now, all future invoices will be automatically sent to the email you specified.
3. Understanding Your Marker.io Invoice
If you’ve made changes to your plan or the number of users, here’s a breakdown of what you can expect to see on your invoice:
Plan Changes
If you upgrade or downgrade your plan (like switching from Starter to Team), the change is reflected immediately in your billing. You’ll be charged or credited accordingly.
User Modifications Within the Same Plan
Whether you add or remove users, Marker.io charges you based on your actual usage using a process called proration. Here’s how it works:
Yearly Plans:
Adding users: Charges are added on the first day of the next calendar month.
Removing users: Your account is credited for the remaining time.
Monthly Plans:
Adding users: Charges appear on your next billing date.
Removing users: You’ll receive a credit.
All these adjustments, including unused time or remaining credits, will be clearly detailed in your invoice.
💡 Pro Tip: If you remove one user and add another quickly, you may not see any immediate billing changes as the balance evens out.
Need Help?
If you have any questions, comments, or corrections, chat with us at the bottom right of our web pages.