Overview
You may face two main issues with the Marker.io widget on certain browsers setups:
The Marker.io widget does not display.
The widget appears but doesn't recognize that you are logged in or doesn't acknowledge a login attempt.
These issues typically occur due to browser privacy settings that block cookies and cross-site scripting. Follow the steps below to:
Allow third-party cookies
Enable cross-site tracking
Note:
We're exploring the possibility of identifying users via tokens instead of cookies. If this aligns with your needs, vote on that feature here.
Google Chrome
Allow All Cookies and Enable Cross-Website Tracking
Option 1: Temporarily Enable Third-Party Cookies
Open the Website:
Navigate to the website where you wish to enable cookies.
Click the Eye Icon:
In the URL bar of your browser, look for an 'eye' icon.
Click this icon to temporarily allow third-party cookies for your current session.
Temporarily enabling cookies is session-specific and will reset after the browser is closed.
Option 2: Permanently Allow Third-Party Cookies for Specific Sites
Access Chrome Settings: Click the three dots in the top right corner and select "Settings."
Navigate to Privacy Settings: Go to "Privacy and Security."
Cookie Settings: Click on "Site Settings," then "Cookies and Site Data."
Add Trusted Websites: Choose "Allow third-party cookies." Click "Add" and enter
[*.]app.marker.io.
Adding websites to the 'Allow' list in Chrome settings will permanently enable cookies for those sites, enhancing their functionality.
Google Chrome on Android
Open the Chrome app.
Tap the three dots > "Settings."
Go to "Site settings" > "Cookies" and turn Cookies on.
Navigate to "Privacy and Security" > "Do Not Track" and turn this setting off.
Google Chrome & Incognito on a computer
Click the three dots in the top right > "Settings."
Under "Privacy and Security," click "Cookies and other site data."
Select "Allow all cookies."
Turn off "Send a Do Not Track request with your browsing traffic."
💡 Top Tip for Incognito Mode
Log into app.marker.io in one tab.
Open another tab for the website you are reporting feedback on.
Use the three dots at the bottom of the reporting widget to verify you are a “known” user on Marker.io.
Google Chrome on iPhone & iPad
Go to Settings > Chrome.
Turn on Allow cross-website tracking.
Firefox: Allow all cookies and allow cross-website Tracking
Firefox on Android
Tap the three dots menu > Settings > Privacy > Cookies > Enabled.
Firefox on a computer
Open Firefox and click the menu button > Options > Privacy & Security > Cookies and Site Data.
Click Manage Exceptions and allow
marker.ioandapp.marker.io.
Firefox on iPhone and iPad
Go to Settings > Firefox.
Turn on Allow cross-website tracking.
Safari: Allow all cookies and allow cross-website Tracking
Safari on Mac
Open Safari and click the Safari menu > Preferences > Privacy tab.
Uncheck Prevent cross-site scripting and Block all cookies.
Safari on iPhone & iPad
Go to Settings > Safari.
Turn off Prevent cross-site tracking and Block all cookies.
Note: It's crucial to add exceptions for both marker.io and app.marker.io in your browser settings to ensure the Marker.io widget displays correctly and recognizes user logins.
By following these steps, you can ensure that the Marker.io widget functions properly and recognizes logged-in users.