You may encounter two primary issues when using the Marker.io widget on certain browsers, especially Firefox and Safari:
The Marker.io widget does not display.
The widget appears, but it doesn't recognize that the user is logged in or fails to acknowledge a login attempt.
These problems often arise due to browser privacy settings that block cookies and cross-site scripting. To ensure the Marker.io widget functions correctly and recognizes logged-in users, follow the steps outlined below to:
Allow third-party cookies
Enable cross-site tracking
Allow all cookies and enable cross-website tracking.
Google Chrome on Android
On your Android phone or tablet, open the Chrome app
To the right of the address bar, tap the three dots > Settings.
Site settings > Cookies.
Turn Cookies on.
Privacy and security > Do Not Track > Turn the setting off
Google Chrome & Incognito on a computer
At the top right, click the three dots > Settings.
Under “Privacy and security,” click Cookies and other site data.
Select: Allow all cookies.
Turn “Send a Do not track request with your browsing traffic” off.
Google Chrome on iPhone & iPad
By default, cookies are allowed. This cannot be changed.
Navigate to your device Settings > Chrome > Turn ON Allow cross-website tracking.
Firefox: Allow all cookies and allow cross-website Tracking
Firefox on Android:
3 dot menu > Settings > Privacy > Cookies > Enabled
Firefox on a computer
Menu button > Options > Privacy & Security > Cookies and Site Data >
Allow: marker.io and app.marker.io
Firefox on iPhone and iPad
By default, first-party cookies are allowed, and third-party are blocked. This cannot be changed.
Navigate to your device Settings > Firefox > Turn ON Allow cross-website tracking.
Safari: Allow all cookies and allow cross-website Tracking
Safari on Mac
Click the Safari menu > Preferences > Privacy tab
Under website tracking:
Uncheck Prevent cross-site scripting
Uncheck Block all cookies
Safari on iPhone & iPad
Navigate to Settings > Safari
Turn OFF “Prevent cross-site tracking.”
Turn OFF “Block all cookies.”
People searched the following terms to find this article.
The widget is not showing on mobile when I log in.
Why can't I see the widget as an authenticated user?
How to report with Marker.io using Chrome in incognito mode
When selecting Logged in users only. This feature does not seem to work on Firefox.
I have tried logging in using the quick code, and also the username/password.