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The widget is not displaying for a logged-in user.
The widget is not displaying for a logged-in user.

Edit your browser privacy settings to enable the widget.

Joe Scanlon avatar
Written by Joe Scanlon
Updated over a week ago


Certain browser privacy settings might hinder the display of the widget for users who are logged in. If you're using incognito mode, these settings are especially pertinent. To ensure the widget's visibility, follow the steps outlined below:

  • Allow third-party cookies

  • Enable cross-site tracking


We're exploring the possibility of identifying users via tokens instead of cookies. If this aligns with your needs, vote on that feature here.

Google Chrome

Allow all cookies and enable cross-website Tracking

Google Chrome on Android

  1. On your Android phone or tablet, open the Chrome app

  2. To the right of the address bar, tap the three dots > Settings.

  3. Site settings > Cookies.

  4. Turn Cookies on.

  5. Privacy and security > Do Not Track > Turn the setting off

Google Chrome & Incognito on a computer

  1. At the top right, click the three dots > Settings.

  2. Under "Privacy and security," click Cookies and other site data.

  3. Select: Allow all cookies.

  4. Turn "Send a Do not track request with your browsing traffic" off.

💡Top tip:

If you like to use incognito for testing and reporting feedback, consider having two tabs open on one browser window.

  1. Tab 1 is logged into

  2. Tab 2 is the website you are reporting feedback on

  3. See the 3 dots at the bottom of the reporting widget. This is to inform you that you are a "known" user on!

Google Chrome on iPhone & iPad

By default, cookies are allowed. This cannot be changed.

Navigate to your device Settings > Chrome > Turn ON Allow cross-website tracking.

Firefox: Allow all cookies and allow cross-website Tracking

Firefox on Android:

3 dot menu > Settings > Privacy > Cookies > Enabled

Firefox on a computer

Menu button > Options > Privacy & Security > Cookies and Site Data >

Manage Exceptions.

Allow: and

Firefox on iPhone and iPad

By default, first-party cookies are allowed, and third-party are blocked. This cannot be changed.

Navigate to your device Settings > Firefox > Turn ON Allow cross-website tracking.

Safari: Allow all cookies and allow cross-website Tracking

Safari on Mac

Click the Safari menu > Preferences > Privacy tab

Under website tracking:

  • Uncheck Prevent cross-site scripting

  • Uncheck Block all cookies

Safari on iPhone & iPad

Navigate to Settings > Safari

Turn OFF "Prevent cross-site tracking."

Turn OFF "Block all cookies."

People searched the following terms to find this article.

  • The widget is not showing on mobile when I log in.

  • Why can't I see the widget as an authenticated user?

  • How to report with using Chrome in incognito mode

  • When selecting Logged in users only. This feature does not seem to work on Firefox.

  • I have tried logging in using the quick code, and also the username/password.

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