Your browser privacy settings may prevent you from seeing the widget when you are logged into These settings are also useful if using incognito mode on your browsers. We recommend you take the following steps:

  • Allow third-party cookies

  • Enable cross-site tracking


We are looking at identifying users via tokens instead of cookies in the future, if this is something that would help you, please feel free to vote on that feature here.

We have some detailed instructions depending on the device and browsers you use.

Google Chrome: allow all cookies and allow cross-website Tracking

Google Chrome on Android:

  1. On your Android phone or tablet, open the Chrome app

  2. To the right of the address bar, tap the three dots > Settings.

  3. Site settings > Cookies.

  4. Turn Cookies on.

  5. Privacy and security > Do Not Track > Turn the setting off

Google Chrome on a computer

  1. On your computer, open Chrome.

  2. At the top right, click the three dots > Settings.

  3. Under "Privacy and security," click Cookies and other site data.

  4. Select: Allow all cookies.

  5. Turn "Send a Do not track request with your browsing traffic" off.

Google Chrome on iPhone & iPad

By default, cookies are allowed. This cannot be changed.

Navigate to your device Settings > Chrome > Turn ON Allow cross-website tracking.

Firefox: Allow all cookies and allow cross-website Tracking

Firefox on Android:

3 dot menu > Settings > Privacy > Cookies > Enabled

Firefox on a computer

Menu button > Options > Privacy & Security > Cookies and Site Data >

Manage Exceptions.

Allow: and

Firefox on iPhone and iPad

By default, first-party cookies are allowed, and third-party are blocked. This cannot be changed.

Navigate to your device Settings > Firefox > Turn ON Allow cross-website tracking

Safari: Allow all cookies and allow cross-website Tracking

Safari on Mac

Click the Safari menu > Preferences > Privacy tab

Under website tracking:

  • Uncheck Prevent cross-site scripting

  • Uncheck Block all cookies

Safari on iPhone & iPad

Navigate to Settings > Safari

Turn OFF "Prevent cross-site tracking."

Turn OFF "Block all cookies."

People searched the following terms to find this article.

  • The widget is not showing on mobile when I log in.

  • Why can't I see the widget as an authenticated user?

  • How to report with using Chrome in incognito mode

  • When selecting Logged in users only. This feature does not seem to work on Firefox.

  • I have tried logging in using the quick code, and also the username/password.

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