Effortlessly send bug reports and gather user feedback from Marker.io straight into your Basecamp lists. This guide will walk you through the integration process.
Set up a Basecamp Integration
Add a project
To get started, go to the Marker.io dashboard and create a project.
Complete the project form by entering a :
Project name
The website where you wish to collect feedback
Select your integration (EG: Basecamp)
Select the space within your integration where you wish to receive your feedback
If this is your first time connecting, you need to authorize marker.io to use your Basecamp account.
Note: Ensure that you have an active to-do list in your Basecamp project, otherwise you will see a prompt similar to the below
Configure forms
We fetch your native Basecamp fields into your widget form. You can show/hide any fields and preset fields. For example, change the To-do list and/or assign the feedback to a specific person, etc.
Note: Marker.io members report through the Member form, while Guests and Public Reporters report via the Guest form. More on that in our User Roles Guide.
Install widget
The last step is to install the website widget. We have many options for installing our widget and recommend our manual JavaScript install in most cases.
You can also decide to install the widget via WordPress plugin, NPM package, or send a request to your developer in one click.
Visit your website, refresh and check that the widget appears.
How it works
Collect feedback
Reporters can submit their feedback directly to your Basecamp project without leaving their website. Their feedback will automatically include detail-rich technical data.
Let’s say the Contact Us button is broken on the About Us page. The reporter clicks on the widget and is presented with a screenshot and a feedback form to complete.
The screenshot can be annotated, and the feedback form can be as simple or as complex as you wish. We recommend keeping the feedback form as simple as possible for your non-technical reporters.
Review issues
In your Basecamp project, you see the feedback arrive with the screenshot and automatically captured technical data, including:
Page URL
Browser
Screen size
Operating system
As well as links to the:
Console logs.
Network requests.
Session replay video.
Communicate with reporters
The "Contact via Marker.io" link opens the Feedback Page, where you can communicate with your reporters. All conversations will be synced with Basecamp.
Synchronize Status
Once you mark an issue as Completed in Basecamp, this will update the Marker.io status to resolved and notify the reporter via email that the issue is complete.
FAQ
Is Marker.io secure?
We take your data and the security of our systems very seriously, using the most advanced security to connect with your account. See the latest version of our security policy at: https://marker.io/security.
What permissions are required to integrate with Basecamp?
Admin permissions are required on the Basecamp project you wish to connect with.
I can't connect my Basecamp account to Marker.io
Any issues setting this up? Try the following:
Log in to your Basecamp account
Log in to Basecamp in a second tab. This ensures that your password and username do not require additional security verification. When logged in to Basecamp, return to Marker.io and try connecting your Basecamp account.
Reset your password in Basecamp
Try setting a new password in your Basecamp account and see if that helps to resolve the issue.
Still not working?
Please start a chat conversation with us in the lower right corner of your screen.
Invite your team to collaborate on a dedicated Basecamp project today with Marker.io, where anyone can report bugs and feedback in seconds. We have many advanced features for you to explore. See Marker.io Academy, which we continuously update with our latest features.