Overview
The Issue Priority field lets you mark how urgent or important a piece of feedback is—so your team knows what needs attention right now vs. what can wait.
Reporters communicate the criticality of their feedback
Project managers and developers triage issues more effectively
Teams filter, sort, and focus on high-impact work
Priority levels
Each issue can be assigned one of five levels:
🚨 Urgent - needs immediate attention (e.g. broken checkout)
⬆️ High - important but not breaking
↔️ Medium - normal priority
⬇️ Low - low impact or nice-to-have
➖ No priority - no level defined
Tip: Use the keyboard shortcut P to open the priority menu + use numbers for quick assignment.
Setting a priority
You can assign or update priority in several ways:
Issue page: Click the priority field on the issue page
Issue list: Use the inline priority field on individual issues.
Bulk: Select multiple issues and update them all at once.
Widget: Set priority level in the widget form (as a hidden preset, or visible to reporters)
Note: When a widget form is connected to an integration, the native priority level is not available in the widget.
Permissions
Who can view and change priority:
Role | View | Change |
Managers & Admins | ✅ | ✅ |
Members | ✅ | ✅ |
Guests | ✅ | ❌ |
Public viewers | ❌ | ❌ |
Notifications
When an issue is marked as Urgent, the assignee will be notified immediately. This applies even if the issue originally had a different priority. This helps make sure time-sensitive problems never go unnoticed.
Other priority levels do not trigger notifications.
Working with priority
Sort and filter
In the issue list, you can:
Sort issues by priority (e.g. Urgent at the top)
Filter to only show issues with specific priority levels
Show/hide the priority column
You can control the visibility of the Priority column using the display toggles in your issue list layout.
Integrations
Priority changes made in Marker.io will post as comments on linked issues in tools like Trello, Jira, etc.
The priority field is not available in integration project connected to an integration.
Priority levels are not synced with external tools’ native priority fields.
Activity & exports
Activity log: Changes to priority show up in the issue history
Audit logs: Track who changed priority levels
Exports: Priority is included in CSV exports
Availability
Priority levels are available on all plans.
FAQ
Can I customize the priority labels?
Can I customize the priority labels?
Not yet. For now, we use a standard scale: Urgent, High, Medium, Low, and No priority.
I can't see the priority field in my widget form
I can't see the priority field in my widget form
If you project is connected to an integration, you might see the priority level from your integration, not the Marker.io one.
Is the priority level in Marker.io synced with my integration priority level?
Is the priority level in Marker.io synced with my integration priority level?
Not at the moment.