Marker.io is designed to provide a reliable, high-performance experience for every user. To ensure that remains the case, each plan comes with defined usage limits. This policy outlines those limits, what to expect if your usage exceeds them, and practical steps to manage your account.
Plan Usage Limits
Each Marker.io plan includes specific allowances for guests, websites, and monthly sessions/pageviews.
| Starter | Team | Agency | Custom |
Guests | 10 | 50 | 50 | Custom |
Websites | 5 | 15 | 50 | Custom |
Sessions / Pageviews (monthly) | 5,000 | 25,000 | 25,000 | Custom |
For custom plans, all limits are tailored to your organization's needs. Contact us to discuss.
How to Stay Within Your Plan Limits
If you're approaching or exceeding your plan limits, here are practical steps you can take to bring your usage back in line.
Reduce Guests
Remove inactive guests. Review your guest list regularly and remove anyone who no longer needs access, such as former clients, contractors who've finished their work, or stakeholders no longer involved.
Use the Reporter role correctly. Reporter seats are for external users (clients, stakeholders) only. If internal team members are using Reporter seats, move them to a proper paid seat instead.
Reduce Websites
Archive completed projects. If a website or project is no longer in active development or testing, archive it. You can always restore it later if needed.
Reduce Sessions / Pageviews
🚨 This is the #1 thing you can do to reduce pageview usage: lock the widget down to logged-in Marker.io users. If the Marker.io widget is installed on a public-facing website and visible to everyone, every single visitor session counts toward your monthly pageview limit, even visitors who never interact with the widget. By switching to "Only show to Members & Guests" or using the Browser Extension, you can cut your pageview consumption overnight.
Here's how to reduce your session/pageview usage, in order of impact:
Restrict the widget to logged-in Marker.io users (biggest impact). Use the "Only show to Members & Guests" setting or the Browser Extension so that only your invited team members and clients trigger widget sessions. Regular website visitors won't count against your plan at all. → See how to set this up
Remove the widget from high-traffic production sites you don't need it on. If you only need bug reporting on staging or internal environments, remove the widget from production entirely to avoid unnecessary pageview consumption.
Need the widget open on a high-traffic live site? If your workflow requires the widget to be fully accessible on a public website with significant traffic, your pageview usage will likely exceed standard plan limits. Contact us to discuss a custom plan that fits your needs.
→ For a full breakdown of all the ways to control widget visibility in production, see: Use Marker.io widget on live production websites
Additional Usage Guidelines
Beyond plan-specific limits, the following policies apply to all accounts to maintain a fair and secure environment.
Account Sharing
Each team member must have their own individual login credentials. Sharing a single paid account across multiple users, for example through a generic email such as markerio@yourcompany.com, is not permitted.
Reporter Role Usage
The Reporter role is intended exclusively for external users such as clients or stakeholders. It should not be used for internal team members, staging environments, or dedicated testers. If your internal team needs access, please assign them the appropriate seat on your plan.
What Happens If You Exceed These Limits?
If your usage consistently exceeds the limits of your current plan, here's what you can expect:
We'll reach out. Our team will contact you to discuss your usage and understand your needs.
We'll work with you on a path forward. That means either optimizing your usage using the steps above, upgrading to a plan that fits, or setting up a custom Enterprise arrangement.
If usage remains over limits, we'll apply restrictions to your account. This means you won't be able to add new guests, websites, or increase usage beyond current levels until your account is aligned with the appropriate plan.
Our priority is to keep Marker.io reliable and fair for all customers.
When You Need a Custom Plan
Standard plans work for most teams. But if any of the following apply, you likely need a Custom plan:
You need more than 100 guests
You're managing more than 50 websites
You need the widget open on high-traffic public websites
You require SSO, custom integrations, or dedicated support