Marker.io is designed to be user-friendly and cost-effective for most users under the Self Serve plans. However, to keep things fair for everyone, there are some usage limits. If your activity goes beyond what’s typical, we might need to explore a custom plan together.
Examples of Excessive Usage
Here's a rundown of scenarios that could be flagged as heavy usage:
Category | What’s Considered Excessive? | Tip to Manage Usage |
Active Projects | Regularly having over 25 active projects. | Archive projects you no longer need. |
Page Views | Loading the Marker.io script more than 250,000 times a month on a website. | Keep an eye on your high-traffic pages. |
Reporter Role | Using Reporter roles for internal team members, staging environments, or dedicated testers. | Limit Reporter roles to genuine external users. |
Account Sharing | Sharing one paid account across multiple users inside or outside your organization (e.g., using generic accounts like markerio@yourcompany.com). | Ensure every user has their own login. |
These examples give you a general idea, but we’re always monitoring usage to keep things balanced. Our goal is to be fair and flexible while maintaining reliable service for everyone.
What If I Go Over These Limits?
If your usage starts impacting our system's performance, we’ll reach out to discuss next steps. Depending on your needs, we can explore a custom plan that better suits your activity.