If your application knows your reporters' identity, you can provide that information through the Marker.io snippet code.

Why?

The reporting experience will be much better for your guests as they will not need to provide their contact information while reporting their issues.

How?

Identifying your reporters is simple: all you need to do is to provide their reporter information in the configuration object of your snippet code.

window.markerConfig = {
destination: "<DESTINATION ID>",
‚Äč
reporter: {
email: 'john@clientwebsite.com',
fullName: 'John Smith',
},
};

If you're using our JavaScript SDK, you can set the reporter like this:

Marker.setReporter({
email: 'client@website.com',
fullName: 'Gabrielle Rose'
});

What happens when the email matches a Marker.io user account?

If the provided email matches a Marker.io user account with access to the destination, a link will be shown in the widget, encouraging users to log in.

If the user is not logged into Marker.io, this link will allow them to report using their account and to see the Member's widget form.


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