Marker.io is all about collecting client feedback and syncing it with your preferred project management tools and issue trackers. The status synchronization feature is designed to keep feedback reporters updated on the progress of their issues.
Real-time Status Synchronization
Marker.io ensures that issue statuses are updated in real-time with your project management tool. For instance, if a Trello card is moved to a different list, its status will be automatically synchronized in Marker.io.
Automatic Issue Resolution
Custom Issue Statuses: Marker.io offers three custom issue statuses: Open, Archived, and Resolved.
Setting Up Automatic Resolution: To utilize the Status sync feature for automatic issue resolution, go to your project settings and choose Settings > Status sync.
Automatic Feedback Update: When an issue status is updated to "done" in your project management tool, Marker.io will promptly change the feedback status to "resolved."
Automatic Reporter Notifications
Whenever an issue is updated to the "Resolved" status, the reporter will receive an email notification. This ensures that reporters are always informed about the status of their feedback.
Additionally, invited users on your Marker.io account can view all statuses in real-time and filter feedback based on these statuses.
Tracking Status Changes Within Your Tools
To minimize disruptions, Marker.io adds a confirmation message in the comment section of your project management tool whenever an issue status is updated. This keeps your entire team in the loop.
Frequently Asked Questions
How do I mark an issue as archived?
Archive or delete the issue in your project management tool, and it will be marked as Archived in Marker.io.
Can I re-open the feedback?
Yes. You can move the feedback to a non-resolved status in your project management tool, and the issue will re-open in Marker.io. A new comment will be automatically added to keep your team informed.
Can Marker.io change issue statuses in my project management tool?
No. Marker.io has "read-only" permissions on your statuses. Status auto-update is a one-way feature: status changes in your integrations are reflected in Marker.io, not the other way around.
Can I update statuses manually in Marker.io?
You cannot change individual issue statuses with the status auto-update feature enabled. To update statuses manually in Marker.io, disable the status auto-update feature for each project.
How do I enable/disable the status auto-update feature?
By default, all projects are enabled with status sync. You can disable status sync on a per-project basis. Navigate to your project Settings > Status Sync > Switch off the auto-update feature.
How can I match a status in my tools to the "Resolved" status in Marker.io?
Within each Marker.io project, you can decide on the status that will correspond to a Marker.io closed status.
Go to your specific project.
Select "Project settings" > "Status Sync" > "Status Auto-update."
Adjust the settings to match with your desired tool's status.
For reference, here's how it's done in ClickUp settings:
And here is a Jira Example: