Troubleshooting

Find solution to the most common problems with using Marker.io

Gary Gaspar avatar Emile-Victor Portenart avatar Denis Hacquin avatar +1
11 articles in this collection
Written by Gary Gaspar, Emile-Victor Portenart, Denis Hacquin and 1 other

How to improve the quality of screenshots

Gary Gaspar avatar
Written by Gary Gaspar
Updated over a week ago

Basic Authentication

Is your website behind basic authentication? Add the credentials to your marker.io account for accurate screenshots.
Joe Scanlon avatar
Written by Joe Scanlon
Updated over a week ago

How do I enable screen sharing on Google Chrome Mac?

Google Chrome would like to record this computer's screen!
Joe Scanlon avatar
Written by Joe Scanlon
Updated over a week ago

Microsoft Edge Extension issues?

Joe Scanlon avatar
Written by Joe Scanlon
Updated over a week ago

Why can't my account create webhooks?

Depending on your integration and your permissions, your account might not be able to create webhooks and sync issues with Marker.io
Emile-Victor Portenart avatar
Written by Emile-Victor Portenart
Updated over a week ago

JIRA: I can't connect my JIRA account to Marker.io

Learn how to troubleshoot your JIRA integration
Gary Gaspar avatar
Written by Gary Gaspar
Updated yesterday

How to generate an Jira API token

API token-based authentication allows users to connect to Marker.io without a password
Gary Gaspar avatar
Written by Gary Gaspar
Updated yesterday

GitLab: Use a Personal Access Token to connect self-hosted GitLab account

Self-managed GitLab instances require authentication using a Personal Access Token to integrate with Marker.io
Denis Hacquin avatar
Written by Denis Hacquin
Updated over a week ago

GitLab: I can't connect my self-hosted GitLab account

Self-hosted GitLab accounts require authentication using Personal Access Tokens.
Denis Hacquin avatar
Written by Denis Hacquin
Updated over a week ago

Bitbucket: I can't find my Bitbucket repository in the list

Learn how to make sure all your Bitbucket repositories are listed in your editor
Gary Gaspar avatar
Written by Gary Gaspar
Updated over a week ago

GitHub: I can't disconnect my GitHub account from Marker.io

Learn how to revoke your old GitHub account from Marker.io
Gary Gaspar avatar
Written by Gary Gaspar
Updated over a week ago