Troubleshooting

Find solution to the most common problems with using Marker.io

Gary Gaspar avatar Emile-Victor Portenart avatar Denis Hacquin avatar +1
11 articles in this collection
Written by Gary Gaspar, Emile-Victor Portenart, Denis Hacquin and 1 other

How to improve the quality of screenshots

Gary Gaspar avatar
Written by Gary Gaspar
Updated over a week ago

Basic Authentication

Is your website behind basic authentication? Add the credentials to your marker.io account for accurate screenshots.
Joe Scanlon avatar
Written by Joe Scanlon
Updated over a week ago

How do I enable screen sharing on Google Chrome Mac?

Google Chrome would like to record this computer's screen!
Joe Scanlon avatar
Written by Joe Scanlon
Updated over a week ago

Microsoft Edge Extension issues?

Joe Scanlon avatar
Written by Joe Scanlon
Updated over a week ago

Why can't my account create webhooks?

Depending on your integration and your permissions, your account might not be able to create webhooks and sync issues with Marker.io
Emile-Victor Portenart avatar
Written by Emile-Victor Portenart
Updated over a week ago

JIRA: I can't connect my JIRA account to Marker.io

Learn how to troubleshoot your JIRA integration
Gary Gaspar avatar
Written by Gary Gaspar
Updated over a week ago

How to generate an Jira API token

API token-based authentication allows users to connect to Marker.io without a password
Gary Gaspar avatar
Written by Gary Gaspar
Updated over a week ago

GitLab: Use a Personal Access Token to connect self-hosted GitLab account

Self-managed GitLab instances require authentication using a Personal Access Token to integrate with Marker.io
Denis Hacquin avatar
Written by Denis Hacquin
Updated over a week ago

GitLab: I can't connect my self-hosted GitLab account

Self-hosted GitLab accounts require authentication using Personal Access Tokens.
Denis Hacquin avatar
Written by Denis Hacquin
Updated over a week ago

Bitbucket: I can't find my Bitbucket repository in the list

Learn how to make sure all your Bitbucket repositories are listed in your editor
Gary Gaspar avatar
Written by Gary Gaspar
Updated over a week ago

GitHub: I can't disconnect my GitHub account from Marker.io

Learn how to revoke your old GitHub account from Marker.io
Gary Gaspar avatar
Written by Gary Gaspar
Updated over a week ago