Marker.io works on all cloud-based versions of JIRA. However, for self-hosted instances, it will work given two conditions.
Read the statements below and see how they apply to you:
"Our JIRA instance is set up on a local network"
Marker won't work in that use case.
If your JIRA instance is not accessible via a public DNS because it's installed on a private / local network, Marker.io will not be able to establish a connection. Typically, if you use a VPN to connect to your JIRA account, it is very likely that your JIRA account is set up on a private and local network, which unfortunately makes it impossible for Marker.io to access your JIRA account.
However if your JIRA instance is accessible via a public DNS, keep reading.
"Our JIRA instance is behind a corporate Firewall"
To make sure that Marker.io can go through your corporate Firewall, you will need to whitelist our servers using the following IP:
If your JIRA instance is publicly accessible and your firewall allows access to our servers, it will work.
If you need more information, please feel free to reach out via email at email@example.com or via our chat widget.