Collect website feedback as new issues directly in your Slack channel. With our 2-way synchronization, your issue status, fields, and comments are always in sync.


Set up a Slack Integration

How it works

FAQ


Set up a Slack Integration

Connect your Slack account

To get started, go to the Marker.io dashboard and add a destination.

A destination helps link your website to your Slack project.

Connect your Slack account.

Allow Marker.io to access your Slack channel.

Add a destination

Select the Slack Channel where you wish to collect website feedback and provide the website domain (optional) where you would like to install the Marker.io widget.

Configure forms

At the moment, we can't customize forms on our Slack integration.

Install widget

The last step is to install the website widget. We have many options for installing our widget and recommend our manual JavaScript install in most cases.

Alternatively, install the widget via WordPress plugin, NPM package, or send a request to your developer in one click.

Visit your website, refresh and check that the widget appears.


How it works

Collect feedback

Reporters can submit their feedback directly to your Slack project without leaving their website. Their feedback will automatically include detail-rich technical data.

Let’s say the Contact Us button is broken on the About Us page. The reporter clicks on the widget and is presented with a screenshot and a feedback form to complete.

The screenshot can be annotated, and then submit your feedback.

Review issues

In your Slack project, you see the feedback arrive with the screenshot.

Select the "View feedback" link to open the feedback page. Here you will see automatically captured technical data, including:

  • Page URL

  • Browser

  • Screen size

  • Operating system

Communicate with reporters

On the feedback page, you can communicate with your reporters. All conversations will be synced with your Slack channel.

Synchronize Status

We don't currently have sync status operational with our Slack Integration.


FAQs

  • Is Marker.io secure?

  • What permissions are required to integrate with Slack?

Is Marker.io secure?

We take your data and the security of our systems very seriously, using the most advanced security to connect with your account. See the latest version of our security policy at: https://marker.io/security.

What permissions are required to integrate with Slack?

Admin permissions are required on the Slack project you wish to connect with.


Invite your team to collaborate on a dedicated Slack project today with Marker.io, where anyone can report bugs and feedback in seconds. We have many advanced features for you to explore. See Marker.io Academy, which we continuously update with our latest features.

Did this answer your question?