When you add a new destination, we will use your personal authenticated user account to link Marker.io with your projects inside your tools like Jira, Trello, Asana, etc.

We call this user account the Destination account.

On the image below, the issue was reported by Mark (1), but via the account of Amber (2)

Your website feedback reporters will report feedback via this single destination account.

We built marker.io to allow people to report into your project management tools, even though they may not have the credentials to use your PM tools.

In some cases, you may have reporters (like team members) who have credentials on your PM tools, and in these situations, you can allow them to report via marker.io using their PM credentials. Let's see how to do that below. 👇

I want Team Members to report feedback via their own accounts?

Consider the following recent query:

"Hi. It looks like in Jira that I'm the reporter, even though other users have submitted tickets via Marker.io. Is this something we can change?"

👀 We'll use Jira in this example below, but this feature is available with all our supported integrations!

If your Marker.io Team Members have a Jira account, you can allow them to report via their Jira usernames.

  • Select the relevant destination

  • Settings

  • Jira

  • Member reporting account

  • Select "Personal Jira account."

The next time your team members report to this destination, we'll ask them to authenticate their Jira account. We will log all future feedback from Team Members under their own account.

Still not working?

Make sure to repeat the process for each destination. If you have several Jira destinations, you'll need to change this setting for each one.

What about other types of reporters?

This option is only for team members. Clients and external reporters cannot connect an integration account.

Any questions?

Please chat with us anytime on the bottom right of any of our web pages.

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