Issue types provide structure in Jira projects. They can be helpful if you want to show or hide specific fields from your website feedback reporters in Marker.io.

Add a new custom issue type within Jira.

Here are the steps to create a new custom issue type within your global Jira settings.

  1. Click on the Settings gear on the top right.

  2. Choose issues. This will take us to the global issues setting page.

  3. Here we can see all of our existing issue types.

  4. Click Add issue type.

  5. Give your issue type a name (for me, Website Feedback) and description.

  6. Click add.

Add a new custom issue type to a Jira Project.

Now, let's link the newly created custom issue type to an existing Jira project.

  1. Select the appropriate project. Here I choose my Marker 101 project

  2. Back to project

  3. Project settings

  4. Issues

  5. Types

  6. Actions

  7. Edit issue Types

  8. Drag the new custom issue type into "Issue Types for Current Scheme."

  9. Save

Edit fields in your custom issue type

Here we learn to edit the fields in a custom issue type within a specific Jira project.

  1. Select the appropriate project. Here I choose my Marker 101 project

  2. Back to project

  3. Project settings

  4. Issues

  5. Types

  6. Select the appropriate Issue type you wish to edit (For me, Website Feedback).

  7. Add/Remove fields as you see fit. I'm removing everything except Description, Summary, and Priority. This keeps it simple for our reporters to submit website feedback tickets.

See our custom issue type in action on Jira.

Now let's test out our new custom issue.

  • Select our project.

  • Create

  • For issue type, we select our newly created issue type, Website Feedback.

  • We see the available fields, Description, Summary, and Priority.

See our custom issue type in action on Marker.io

Let's test this all out at Marker.io as well.

Add your Jira destination and follow the below steps.

  • Choose Guest Form or Member Form. I'm selecting the Guest Form.

  • Chose the new issue type, Website feedback, and save that.

  • When we click on the marker.io widget on our website, the fields we see match our new issue type.

  • We can send some feedback, which appears directly on our Jira project. How cool is that?

For more information on how to connect your website to your Jira project, check out:

https://help.marker.io/en/articles/5820536-how-to-create-professional-bug-reports-in-jira-with-marker-io

How do I delete an issue type in Jira?

Finally, let's see how to delete an issue type in Jira

  1. Click on the Settings gear on the top right

  2. Chose "Issues". This will take us to the global issues setting page.

  3. Here we can see all of our existing issue types.

  4. Click on the three dots to the right of the issue type you wish to delete.

  5. Click delete.

  6. Confirm that you want to delete this issue type by clicking on Delete again.

Hopefully, you've gained some valuable insight into how to add, edit and delete custom issue types in Jira. If you have any questions feel free to contact us at the bottom right of any of our webpages

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